What is the link I'd click on to verify a cardholder?
Cardholder Identification
100
Where would I see how many times a card has been reissued?
Blue Screen--Total Reissues
100
What is the link I'd click on to change the cardholder's address?
CH Info Update--Mailing Address Change
100
What is the category I'd find Lost, Stolen, Compromised Prepaid cards under?
Card Procedures
100
What is the Whisper for Debit L/S calls?
Debit lost or stolen do not re-issue
200
What is the link I'd click on to see when the card was mailed out?
PIN/Card--View
200
Where can I find Expedited fees?
Program Fees--Miscellaneous
200
What is the link I'd click on to register a gift card?
CH Info Update--Register Card
200
What category would I find AUX Codes?
Phone System Usage--AUX Codes and descriptions
200
What is the phone number for MasterCard Assist?
800-622-7747
300
What is the link that I'd click on to request paper statements?
Account Profile--Prepaid Debit
300
What do I click on if a merchant calls?
Merchant Tab
300
What is the link I'd click on to find blocked merchants?
Merchant Processing
300
What is an escheatment?
A common law doctrine that operates to ensure abandoned property is not held by holders. I.E Funds are removed and sent to state as unclaimed property.
300
What 2 bank ID is Capital One located/associated with?
C98 or ING
400
What is the link that I'd click on to send reissue a damaged card?
Cards/PIN--Update
400
What are the 2 ways I activate a card?
Pending Activation link or Activation Tab
400
What is the link I'd click on to find the tracking# for an Expedited card?
PIN/Cards--Card Information
400
What screen would I look on to find out if an Unload has processed?
Transaction Screen
400
What is the proper way to verify New England Federal Credit Union?
Full name, address and phone number
500
What is the link I'd click on to see when the card was first loaded?
Usage Statistics--Historical
500
What would I click on to locate an account?
Search
500
What is the link I'd use to submit a G1S Complaint?
Forms--Team Leads/Sups--US Bank/Kroger ONLY Complaints
500
What would you see in the transactions if an Unload was returned?
ACH DR REMOVE FUNDS
500
What is the proper protocol for when a Synovus cardholder is reporting travel?
Note the account--send over Synovus Real Time Exclusions Form