PPE
PPE stands for this
What is personal protective equipment
This is characterized by wearing a clean, unwrinkled uniform and maintaining your personal grooming
What is professional appearance?
A disposition, feeling, or manner that is not constructive or cooperative is an example of this
What is a negative attitude?
A group of people who have the same physical characteristics (e.g., skin color)
What is race?
One's opinions formed in the early moments of meeting another person
What is a first impression?
Acceptable hand hygiene, if hands are not visibly soiled
What is an alcohol-based hand rub?
Being open and non-judgmental when working with patients and workers who are different than ourselves
What is diversity?
Delaying or putting off tasks
What is procrastination?
Pertains to the country where the person was born and holds citizenship
What is nationality?
This type of listening involves full concentration on what and how things are said
What is active listening?
The single most important prevention activity that reduces the transmission of infection
What is hand hygiene
Treating all patients the way we would want to be treated and making them feel welcome through positive nonverbal behaviors
What is treating patients with respect?
Participating in a discussion that is based on opinion and not fact is an example of this
What is gossip?
General customs, norms, values, and beliefs held by a group of people
What is culture?
"What brings you in today to see the physician?" is an example of this type of question
What is open-ended?
The length of time the CDC recommends for handwashing to be effective
What is 20 seconds?
The ability to understand another's perspective, experiences, or motivations
What is empathy?
What individuals should not use unless they are on break or it is an emergency
What is a personal cell phone?
A group of people who share a common ancestry, culture, religion, traditions, nationality, and language
What is ethnicity?
Body language and expressive behaviors are examples of this type of communication
What is non-verbal communication
This should be performed immediately after removing gloves
What is hand hygiene with soap and water or hand sanitizer?
Demonstrating sensitivity to what is proper and appropriate when interacting with others
What is tack or diplomacy?
Could be considered poor if one fails to prioritize duties in the order of importance
What is time management?
Lifestyle, religion, tastes, and preferences are included in this category of factors
What are social factors?
Environmental distractors, internal distractions, or emotional distractions can be _______________ to communication
What are barriers?