400
A) Broken window theory: When small things, such as a window, are left broken and unrepaired an underlying signal has been given that these activities are okay, Such chaos leads to complacency and acceptance of mediocrity
B) Is the cornerstone of PQA and allows us to drive fear out of the culture because true continuous improvement is realized by attacking the variation, not by “blaming the operator”.
What are Physical and Behavioral environments?