PQI Basics
What does PQI stand for?
Performance Quality and Improvement
Verbal communication replaces documentation
False
Why do we document in real time instead of at the end of the day?
to avoid errors or omissions
Scenario (home visit session): A caregiver/parent asks the provider to stay longer than scheduled and assist with non-program tasks because they are feeling overwhelmed.
How can the provider respond empathetically but appropriately?
Validate the feelings of overwhelm, describe your role, offer resources if available, seek support from your supervisor during scheduled supervision.
What does PDCA stand for?
Plan Do Check Act
all incidents are documented on Fridays
False
Follow timelines per program and type of incident
Can a member who is not their own guardian consent to have their photo posted on facebook?
No, guardian consent is needed.
What should staff do if they suspect a rights violation?
Report and escalate per UCP policy. Can each department describe their policy?
What is PDCA?
Plan Do Check Act is the model of change that the PQI committee utilizes.
Using the word "no" when a member/kiddo is exhibiting a challenging behavior can escalate a power struggle.
True
*Sometimes the word "no" works best for the individual and is indicated. As a general rule, redirecting by presenting an option of what the member/kiddo CAN do, is a more effective approach.
How often does UCP's "Creative Compliance" report come out?
Quarterly (fiscal year schedule)
Staff can restrict and adult members access to the community anytime they deem necessary.
False. community restriction would need to be written into an intensive support plan and be approved by both the human rights committee and the state peer review committee.
What is the difference between an Output and an Outcome?
An output=number or deliverable that indicates implementation
an outcome=what impact/effect did it have?
output example=# of case notes documented indicates frequency of service delivery
outcome example=increased case notes correlate to member being able to grocery shop independently