Media Relations
Crisis
Communications
Internal
Communications
Community
Relations
Social Media
PR
100

This professional writes press releases and pitches stories to journalists.

What is a PR specialist (or public relations practitioner)?

100

This is the immediate public response issued after a crisis occurs.

What is a holding statement?

100

Internal communication is communication inside a

What is a company (or organization)?

100

When a company helps local charities, this is called community ______.

What is involvement (or outreach)?

100

Instagram, TikTok, and X are examples of ______ media.

What is social media?

200

This document provides key facts, background, and statistics to reporters.

What is a media kit?

200

This plan outlines procedures for responding to emergencies or reputational threats.

What is a crisis communication plan?

200

An email from a CEO to employees is an example of ______ communication.

What is internal communication?

200

Donating money to a local event is called a ______.

What is sponsorship?

200

Likes, comments, and shares are called ______.

What is engagement?

300

Building positive relationships with these individuals is essential for earned media coverage.

Who are journalists (or reporters)?

300

This spokesperson training technique prepares leaders to answer difficult media

What is media training?

300

A weekly company email updating staff on news and events is called a ______.

What is a newsletter?

300

Volunteering as a company to help others builds this with the community.

What is trust (or goodwill)?

300

A popular online personality who promotes brands is called an ______.

What is an influencer?

400

This term refers to publicity gained without paying for advertising.

What is Earned Media

400

This concept emphasizes responding quickly and transparently during a crisis.

What is timely and transparent communication?

400

When leadership explains a big company decision to employees, this builds ______

What is trust?

400

Businesses supporting good causes is often called ______ responsibility.

What is social responsibility?

400

Negative comments online can hurt a company’s ______.

What is reputation?

500

This strategy involves offering exclusive information to one media outlet before others.

What is an Exclusive

500
2018 Starbucks CEO who publicly apologized and took responsibility for the company’s actions during their crisis was ______.

Who is Kevin Johnson?

500

Keeping employees informed helps improve this in the workplace.

What is morale (or engagement)?

500

People who care about what a company does are called ______.

Who are stakeholders?

500

Responding to comments and messages online is part of managing a brand’s ______.

What is online presence?