Show:
Troubleshooting
Laptops
Hard Drives
Video
Networking
100
A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is on. The technician do this next?
What is Test the computer with a known-good monitor.
100
A technician installs 1GB of RAM in the single SODIMM slot of a laptop. After the installation, Windows reports that only 960MB of RAM are available. This is the MOST likely cause?
What is The laptop has onboard video with shared memory.
100
A technician is installing an additional SATA hard drive on a system. After checking that the drive has power and is connected to the motherboard, the drive is not recognized by the PC. The technician do this FIRST?
What is Go into the BIOS and verify that the SATA port is enabled.
100
A technician is providing new PCs for an engineering team. The engineering team has requested the highest video performance possible for their new systems. The technician should recommend this for the new PCs for MAXIMUM video performance?
What is Turn off the integrated video card on the motherboard and install a PCI Express x16 video card with 512MB onboard.
100
This would BEST allow a technician to find out where a problem is between two networked computers?
What is TRACERT.EXE
200
A technician finds that a laptop's display only works properly when the LCD screen is positioned at certain angles. The technician check this FIRST?
What is Display harness
200
After opening up the lid of a laptop that is powered on, nothing is displayed on the LCD. Opening and closing the lid multiple times usually causes the display to regain the signal. The technician check this FIRST?
What is Cutoff switch
200
If the BIOS does not recognize a new hard drive after installation, This is MOST likely the cause?
What is The jumper configuration on the drive was incorrect.
200
After a video card upgrade nothing is displayed on the LCD screen. This is the MOST likely cause of the problem?
What is The onboard video of the motherboard is still enabled in the BIOS.
200
This default port must be opened to allow a technician to telnet into a machine?
What is 23
300
After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. The technician should complete this FIRST?
What is Reinstall device drivers for the video card from the manufacturer's website.
300
A technician is troubleshooting a laptop with a powered USB hub. The USB hub has a keyboard, mouse, and a removable hard drive plugged into it. The devices are not being recognized by the operating system. A USB wireless device is connected directly to the PC and working properly. The technician attempt what FIRST?
What is Attach the wireless device to the USB hub to verify if the PC will detect it.
300
A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. The technician should recommend this as the BEST solution to this situation?
What is Have the client return the drive and purchase an IDE compatible drive.
300
A legacy AGP 2X video card is upgraded to an AGP 8X card. The PC is powered on and nothing happens. This is the MOST likely cause of the problem?
What is The AGP version is not supported by the PC BIOS.
300
A customer is experiencing problems downloading a file from the Internet. The customer is still successfully receiving emails and has Internet access. Other users are successfully receiving the file with no issues. This is the MOST likely cause for the customer's file problems?
What is A third party firewall software is disabling access.
400
A technician has just completed a CPU upgrade on a motherboard. This will MOST likely cause the PC not to boot?
What is The processor had pins broken during installation.
400
A customer's laptop CPU constantly changes speed when not in use. The customer wants 100% CPU performance at all times. This is recommended in this situation?
What is Disable SpeedStep in the BIOS.
400
In order for Disk Defragmenter to run properly, the disk MUST have this much free space available?
What is 15%
400
A desktop PC monitor has no display after a power failure. The light on the monitor is on. This action should be taken FIRST?
What is Power cycle the PC.
400
A customer reports that their no longer able to use P2P software after updating the firmware on their router. The technician have the customer perform this?
What is Open the appropriate port on the router.
500
A customer has installed a game, added memory, installed a printer, and uninstalled their accounting software. The workstation boot process stops after POST. This is the MOST likely cause of the random restarts?
What is The new system memory is defective.
500
A laptop is received from a client who explains that a friend has the same unit and wireless card, the friend is able to use WPA2 encryption with their home router. The client would like to be able to use WPA2; however, the client claims the wireless card on the laptop does not have an option for WPA2. This should be done to resolve the issue?
What is The client's wireless card can handle WPA2, but needs a driver update. Install the latest driver and test for functionality.
500
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. This Windows utilities would help configure the new hard disk?
What is Disk Management
500
A technician receives a computer for repair that has a faulty AGP 4x video card. Checking the repair stock, the technician finds that there are no AGP 4x cards available to be a replacement. The motherboard also has an open PCI slot. This replacement video cards would give the BEST performance?
What is AGP 8x video card
500
A technician receives a work order for a NIC that is not working. The technician do This as part of the troubleshooting process?
What is Check proper seating.