General Problem Solving
What is a symptom?
The result or outcome of the problem
What is Solution Confirmation Bias?
When a team or organization defines a problem in such a way that it leads directly to a specific solution they already have in mind.
What step in 8D should be performed prior to forming a team?
D0 Planning
What is a Clean Point?
Refers to the moment when an issue is being effectively contained
What is the first step in root cause phase?
Mapping the process
What type of problem solving methodology is used to solve Gap from Standard problems?
8D
What is the result of above the line thinking?
Positive Outcome
What is the optimal team size?
3-5 team members
What is the highest level of containment?
Modify
What tool do we use to brainstorm potential causes?
Fishbone diagram
What tool is used for defining a problem statement?
5W2H
What are the two types of mindset?
Growth Mindset and Fixed Mindset
What 3 departments are core to a quality problem?
Manufacturing, Quality, Design Engineering
What is the target timeframe for implementing Interim Containment Action(s)?
Within 7 days from problem identification
What are the 3 main types of variation?
Measurement, Process, Part
What are the 3 types of problem solving approaches?
Convergent, Divergent, and Experience Based
What departments are responsible for solving problems?
All Departments
What are the 4 stages of a team?
Forming, Storming, Norming, Performing
What is the main reason for implementing Interim Containment Actions?
To protect the customer
What are the 3 types of Standards?
Procedural, Operational, Technical
What is the problem solving tool used for looking for non-random patterns?
Concentration Diagram
Who is responsible for identifying high impact project and remove roadblocks?
Sponsor
What are the 4 levels of containment?
Inspect, Repair, Detect, Modify
What is the difference between Direct Cause and Root Cause?
Direct Cause is the tangible factor that directly causes the problem while the root cause is the underlying issue