Create a personal, high-quality experience
The number of stars we have in our quality rating for Medicare
What is four stars?
We completed network expansion filing to support membership growth in these two plans
What are Trio HMO and Medicare?
We maintained this letter-based financial strength rating by both AM Best and Fitch once again this year
What is an “A”?
Blue Shield’s fund to support our team members impacted by wildfires
What is the Blue Shield of California Disaster Assist Fund?
We achieved this carbon-related climate certification for the first time in our history
What is Carbon Neutral certification?
We have integrated this department further into the business and embraced the operating model mindset shift by deploying portfolio teams across the company
What is Information Technology (IT)?
We had to expand this remote aspect of our health care because many members were unable to visit in person during the COVID-19 pandemic
What is telehealth?
Our new platform that aims to improve small group broker experience
What is the Employer Enrollment platform?
We reached a turnaround of $107.6M in this market by reducing administrative expenses and cost of health care drivers
What is Medi-Cal?
The concept of showcasing various internal and external aspects of the organization through blogs, videos and infographics
What is storytelling?
Our social media engagement increased by this percent to 140,000
What is 70%?
Colleagues were equipped to innovate through this community of practice
What is the Innovation Community of Practice?
The nickname of our fully functioning customer relationship management capability
What is Ever Blue?
The name of our new monthly newsletter, which explores connections between health and other systems, such as housing, economic security and domestic violence
What is Intersections?
To mitigate storms created by the pandemic, we had to have this quality when sharing guidelines on our plans to proactively manage our financial stability
What is transparency?
Our monthly internal newsletter that teaches us ways to stay healthy
What is the Be Healthy Newsletter?
The main effect of the passage of Senate Bill 852 by the California legislature
What is lowering drug costs?
Our partnership with this platform is intended to expand access to behavioral health for families and youth
What is Brightline?
Our new platform that gives members easy, multichannel access to all benefit, coverage, and claims information, as well as digital health and lifestyle programs
What is Blue Shield Connect?
We funded this program, an innovative model that uses flexible cash assistance to prevent homelessness for domestic violence victims
What is the Domestic Violence Housing First program?
This project has led to an expected annual savings of close to $200 million
What is the pharmacy vendor migration project?
These teams were internally advised on key controls for our new technologies and platforms
What are Enterprise Transformation teams?
Our social media reach increased 60% to this number
What is 3 million?
We recently piloted this tool to increase involvement during an internal hackathon
What is the Partner Engagement Tool?