Infection Prevention
This is performed to help prevent the spread of infection. You would do this after using a restroom, before eating or if your hands were visibly soiled.
What is handwashing?
This is the on-line system at BHH used to report patient and facility incidents, including near-miss events.
What is RL Solutions, or RL?
Everyone is responsible for this when we have unhappy customers.
What is Service Recovery?
You would use this acronym during a fire to help respond safely and correctly to the event.
What is RACE?
10% in savings
What is the percentage a patient is eligible to save of they pay their copay at the time of service?
15-20 seconds or until your hands are dry.
What is the amount of time your rub Purell around your hands and fingers.
This is the program we utilize and train staff on hire, and annually with skills fairs to help remind us of safe or no lifting, equipment we can use to assist us and requires we have hands-on experience.
What is Safe Patient Handling?
This is made the first seven (7) seconds of meeting someone.
What is a first impression?
This code is used during a possible confrontation by an individual brandishing a weapon or one who has taken hostages within BHH or its properties.
What is Code Silver?
25% in savings.
What percentage a patient is eligible to save, if they do not have insurance and pay in full on the date of service?
Utilizing a tissue, or turning into upper arm, rather than into ones hands.
What is cough etiquette?
Gloves, gowns, masks, wye goggles, face shields, are examples of this.
What is PPE, personal protective equipment?
This leads to snap judgements, patient's shutting down, poor compliance, poor communication and distrust.
What is interrupting?
This report shall be filled out after any occurrence which results in or could have resulted in injury to an employee.
What is an Employee Accident/incident report?
This tool we use to produce patient price estimates.
What is Experian?
Fever or chills, cough, shortness of breath, fatigue, muscle aches, headache, new loss of taste or smell, sore throat, nausea, vomiting, diarrhea and or recent travel to a non-exempt state.
What are the questions we ask when prescreening for COVID-19 possible symptoms for infection?
This is a signed consent to release information that has to contain the patient's name, DOB, the facility releasing the records and the facility receiving the records, as well as details as to what can be released and for what duration.
What is an ROI, or "Release of Information"
This leads to better understanding of information and allows the patient to demonstrate or verbalize back to you what you just taught them.
What is Teach Back?
You would use this program to log a medical device malfunction, medical supplies issue or a patient accident/incident.
What is RL Solutions?
Don't forget to fill out a Bio-Med or Maintenance work order as well and red-tag the equipment and place out of service.
This is the person @ BHH you might contact or refer a patient to for questions about Financial Assistance or signing up for the Affordable Care Act?
Who is Beth Kane?
The proper process if patient comes to their appointment and they are coughing and/or sneezing repeatedly (they look ill, URI).
What is offer a mask (if they are not wearing one), and promptly call out back to get the patient roomed, and out of the waiting room area?
The proof you need to print and send to Nan Boutin showing you have completed this module. Feel free to go ahead and finish the game however, see what you know. :)
What is this certificate?
Using print screen, or the snipping tool grab a screen shot of this page, write your name on it and scan or interoffice mail to Nan Boutin.
Jeopardy Completion for Skills Fair 2020
This prompts patients to provide more information, creates a connection between you and the patients, demonstrates caring, diffuses highly emotional responses and helps ensure the patient is ready to listen to you.
What is Empathy?
This is Blue Hill Hospital’s safety officer.
Who is Larry Merritt?
If a patient pays their copay within 10 days after they receive their first statement, they may be eligible for this.
What is a 3% savings on their bill?