NON1
Stat/Same-Day
Interpreters
Tech Alerts
Portal Pre-Registration
100
We cannot take orders from providers licensed where?
Puerto Rico
100
How do you proceed if the order is marked urgent?
Schedule the exam within the next 1-3 business days (can schedule same day only if no auth required)
100
Name the two companies we can use to conference in Interpreters.
Stratus and Cyracom
100
Due to recent system issues, what must be included in the comments for every tech alert?
Account/Medical Record Number
100
When do you receive this pop-up in Meditech and what must you always select?
This pop-up appears when you select Pre-Register or Edit Reg
Always select Yes to process the portal pre-registration.
200
Before you start the NON1 process, which module in Meditech should you search to determine if the provider is listed under another last name?
200
If there is no availability at the offsites for a CT, MRI or US Exam the same day, what is your next question to the caller?
"Can this exam be performed the next business day?"
200
ALL appointments scheduled with a Spanish or Sign Language Interpreter should be scheduled as a ______________?
Set
200
What are the only two metal devices/implants that restrict you from continuing to schedule an MRI and place the appointment in pending?
Pacemaker and Defibrillator
You may proceed scheduling for any other metal device and still send a tech alert
200
True or False: If the patient pre-registered through their portal, you can select Save without reviewing the edits with the caller.
FALSE!
You must review ALL edits with the caller prior to selecting save.
300
The scheduler must use these 3 websites to verify the non-staff provider: OIG, NON1 and the state license lookup.
What is the correct order for looking up the provider's information?
NPI, State License Lookup, OIG
300
True or False: If the stat exam requires fasting, you have to schedule the exam out to allow for time to prep.
FALSE
Disregard exam prep unless there is enough time (Same-day evening appointment or scheduled the next day)
300
Whenever a provider’s office schedules an appointment with an Interpreter, I should always attempt to ________________?
Pre-register
300
Which appointment type displays this conflict?
US Extremity
300
If the patient updated their preferred name and it exactly matches their first name in Meditech, what is your next step?
Uncheck the preferred name, but only if it exactly matches their first name in Meditech.
400
If you have exhausted your search and cannot verify the provider's license, how do you proceed?
STOP SCHEDULING and use the following script:
"I am sorry, but I am not able to verify that this order is written by a licensed provider. Legally we cannot provide services without an order from a licensed provider.”
Place the account in pending.
400
If there are no same-day openings for a stat vascular lab exam at Crestwood, what are your next steps?
Schedule 1 hour out at the main campus, no call required for approval.
400
When scheduling an appointment with an Interpreter, the primary location should be ____________?
The modality. You must manually cut and paste the interpreter to the other location and search by the modality for the primary location.
400
When do you receive this alert?
When you indicate you are scheduling with a nursing home
400
When processing a portal pre-registration, what must you fill in for the highlighted fields?
Pre-Reg Completed With: Demo Recall
Pre-Reg Comment: Portal Pre-Reg
500
If you think you found the provider on the exclusions list on the OIG website, how do you determine if it's truly your provider?
Review the Specialty
500
What scenario must you email an authorization specialist when scheduling a stat exam?
Only if the stat exam requires authorization and is not scheduled for the same day (next business days or couple of days out)
500
Which appointment type do you choose if you need an Interpreter for a total duration of 165 minutes?
Choose 120 minutes and change the duration in both duration fields to 165.
500
Which modality gives you this alert?
Nuclear Medicine
500
When filing a new insurance card, which document do you select?
First or second option for Insurance Card.