Vocabulary
This is what you fill out in order to express your interest in a job
Application
What should you do if you are sick and can't come in to work?
Call your boss or supervisor
What is self-advocacy?
Speaking up for your wants and needs
This is a facial expression you can make that shows good customer service
Smile
True or false: you can take supplies from work (like paper towels, paper, pens) to use at home
False
This is a conversation you have in order to get a job
Interview
What should you do if your paycheck is wrong?
Look over your timesheet (make sure it is correct), speak calmly to your supervisor
These are areas of your life where you might need to self-advocate
School, doctor's appointments, work, home
This is what you can say when a customer enters a store
"Hi, how are you?"
"Welcome, can I help you find anything today?"
These are ways you can practice good hygiene
Shower, brush hair, brush teeth, use deodorant, wear clean clothes, get enough sleep
This is the term for the LOWEST amount you can get paid per hour for working
Minimum wage
What should you do if you are really busy at work and customers start yelling at you?
Stay calm! Take a deep breath, reassure customers that you are working as quickly as possible, ask for help from a coworker or manager
These are people who can be on your "team" to help you self-advocate
Parents, family, friends, teachers, coaches, mentors, religious leaders
These are ways you can show you are listening to a customer
Nod, face your body toward the person talking, ask questions
Name three jobs you can do outside
Landscaper, police officer, firefighter, crossing guard, camp counselor, construction worker, lifeguard, roofer, dog walker
These are terms people use to talk about how much money you make
Income, wages, salary
What should you do if you don't feel safe driving with a coworker at work?
Talk to your coworker first. Talk to your supervisor after if that doesn't change anything, ask to ride with someone else
What are some things good self-advocacy skills can allow you to do?
Work independently, get the support/accommodations you need, set goals, live independently
These are the types of jobs where you use customer service
Retail, grocery stores, restaurants
What is the current minimum wage in Massachusetts?
$15/hour
This is the term for when your paycheck gets put directly into your bank account
Direct deposit
What should you do if you're working at a restaurant and a customer offers you $20 to cut the line and be seated first?
Do not take the money! Calmly explain that they will be seated when it is their turn
What are some examples of accommodations you can get in the workplace?
Using a tablet/computer instead of handwriting, shorter shifts, noise cancelling headphones, additional breaks, chair or specific seating
This is who you can ask if you don't know the answer to a customer's question
Boss, supervisor, other coworker
This is how you should dress for a job interview - be specific!
Slacks/khakis, skirt/dress below the knee, polo/button down shirt, blouse, close-toed shoes