Soft Skills
Things like tone of voice, volume, speed of speech, and the words said are all examples of ______ communication
Verbal
True or false: You should always try to get an accommodation request in writing.
True!
A ______ is a snapshot that tells an employer basics about your experience, skills, and education
Resume
True or false: Generic one word answers are usually very effective in an interview
False: You want to be specific and elaborate!
Budget
Facial expressions, eye contact, body language and gestures are all examples of ___________ communication.
Nonverbal
An acronym used to describe goals that are specific, measurable, attainable, relevant, and timely
SMART goals
You should choose someone as a reference who:
A - is reliable and will pick up the phone or answer an email
B - knows your skills
C - knows how you operate in a work environment
D - all of the above
D - all of the above!
When should you send a thank you note after an interview?
Within 24 hours
When creating a budget, you should make sure your ______ are met first, and then you can look to your ______.
Needs/Wants
Which is an example of good listening habits?
A - looking at your phone while someone is talking to you
B - being completely silent and still while someone talks, offering no feedback
C - Interrupting
D - Providing verbal feedback to show the person you're following along
Give me an example of a reasonable accommodation at work
Examples: a standing desk if sitting still is hard, using talk-to-text software for writing emails, being able to start later in the day for conditions that make it difficult to get up in the morning
A _____ is optional and usually specific to the job you're applying for. It's a chance to expand on why you specifically want to work there.
Cover letter
If you don't have any direct work experience, what kinds of things could you highlight in a job interview instead?
Experience with friends/family, clubs, school, etc.
_______ (type of clothing) may be required at a job for recognition, safety, or team cohesion
A uniform
What is the difference between hearing and listening?
Hearing is just the sound hitting your ear, Listening is an active skill to understand, interpret, and evaluate what you hear
A goal that will take several years to accomplish (such as buying a car) is considered a ______ goal.
A - short term
B - long term
C- medium term
B - long term!
What type of information might you need to fill out a job application?
Phone number, email, address, references, SSN, etc.
What are three things you should do toward the end of an interview?
1. Ask a question 2. Thank the interviewer for their time 3. Mention following up and make sure you have contact info to do so
What are two main aspects to time management?
Figuring out how long things may take and figuring out how to prioritize
When solving a problem, what does it mean to consider feedback and evaluate a solution (last step of decision making process)?
Look at how the situation played out and determine how you would approach it differently or what went well. The more we problem solve, the better we get at it.
What are the three ingredients to the "sandwich method" of requesting an accommodation?
Strength (something you're good at)
Challenge (an area where you need help)
Accommodation (how someone could help you with that)
_________ are skills that you gain while doing things you enjoy that can then be transferred to a work setting.
Transferrable skills
What is a question you might ask at the end of an interview?
Examples: what is your favorite part of working here? Do you have an employee recognition program? What's the dress code? When are you hoping to make a decision about who to hire?
If you aren't sure what you're supposed to wear to work, what should you do?
Ask a manager or co-worker!