First Connection Call
This is the acronym we use to structure our first call with a connection
ALM
This is how long the My Agent Relationship is set for in Preferred post connection
6 months
This is how the ZHL preapproval Metric is calculated
10% of met with connections
These are the three metrics that are factored in when evaluating individual agent performance
1. Predicted Conversion rate (pCVR)
2.% to Preapproval target
3. Pick-up rate
RTT stands for this
real time tour
This is the #1 objective of the first connection call
Scheduling an appointment
This is the experience Zillow is seeking to deliver consumers the help of our Partner network
The integrated transaction experience
This is one benefit of financing with ZHL
No-cost Appraisal
Fast closing times
Tech Enabled Collaboration
Variety of loan options
Soft credit check
This is Zillow's benchmark % for "met with rate"
45%
These listings are eligible for RTTs requests
All listings with online scheduling in ShowingTime
This is the % of connections that work with the first agent they meet in person
80%!!!
This is a buyer tag Zillow adds to connections which on average transact 5x more than standard connections
High intent buyer
This is (on average) how much faster buyers close with their preferred agent using ZHL versus using another lender
5 days
This is where agents can check their performance ranking
What is the performance report in FUB
These are the 2 questions Zillow asks connections before they are able to confirm a RTT request
1. Do you have a signed exclusive agency agreement with a RE agent?
2. When are you planning to move?
This is something that should be avoided on the first call
1. Discussing Financing
2. Discussing if they are working with an agent
3. Pulling up the property
4. Discussing property specifics
5. Referencing the "listing agent"
This is an optional tool that gives buyers an immediate, personalized affordability estimate without needing to speak with a ZHL LO
What is buyability
This is the current minimum FICO score ZHL can lend on
580
This is the timeframe over which agent performance is evaluted
The use of this feature showed a 20% increase in response rate for RTT inquiries. **Hint, it is a newer feature.
What is Zillow Messages
This is how Zillow measures the ALM appt rate
AI call listening software
These are 3 things you can see on the client insights tool
-saved searches
-recent activity/homes saved and viewed
-price range
-beds/beths
-most active time
-currently active
These are the names of 3 LOs on your dedicated to your team
1. Allen Kirschner
2. Andy Lochary
3.Barbie Jaconetta
4.Carlos Gomez
5.Esteban Valenzuela
6.Evan Phillips
7.Juan Guzman
8.Ken Scully
This is what determines team level connection volume
% to transaction target & preapproval target
This is how much time an agent has to claim & accept a real time tour before it is passed along to another agent
2 mins to claim, 5 to accept