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Types of communication
Achieving effective communication
Communication in relationships
Interviews as a research method
100
What type of communication occurs through the use of sounds and words (language) either oral or written?
Verbal communication
100
Poor listening and speaking skills, background noise and other distracters that interfere with the communication process are examples of...
* Barriers to effective communication * Barriers to communication
100
What type of communication occurs within a person?
Intrapersonal communication
100
Do interviews provide mainly 'Qualitative' or 'Quantitative' information?
Qualitative
200
What type of communication includes physical actions and body language?
Non-verbal communication
200
Give an example of how technology influences communication.
* Email * Social Networking sites (Facebook, Twitter) * Mobile phones * SMS's
200
What type of communication occurs between two or more people?
Interpersonal communication
200
What type of interview is usually brief and fairly formal, with predetermined questions?
Structured interview
300
What style of communication involves the expression of ideas and feelings at another's expense?
Aggressive communication
300
Name one characteristic of effective communication.
* Sending clear and positive messages * Not making assumptions about how other people feel or think * Listen * Let the other person know you are listening. * Accept personal differences
300
What term is used to describe people sharing their inner feelings with others?
Self-disclosure
300
What type of interview may have areas for discussion rather than specific questions and are more like a conversation?
Unstructured interview
400
What style of communication is constructive and allows ideas, views and feelings to be expressed without impinging on other people's rights?
Assertive communication
400
Name one way to overcome barriers to effective communication.
* Send clear and positive messages that are assumption free * Use appropriate words * Be sensitive to the reactions of the receiver * Remove physical barriers * Sender should be clear on what they wish to communicate * Receiver should indicate that they have received the message.
400
What term is used to describe a stong emotional feeling that exists between people, and that creates a feeling of closeness and belonging?
Bonding
400
Name one advantage of using interviews as research method.
* can be answered in detail, provide in-depth information * easy to obtain data on attitudes, opinions, values * can provide the basis for a questionnaire * informal atmosphere encourage honesty and openess * Interviewer can clarify questions or change direction
500
What style of communication occurs when individuals ignore thier own rights and allow other people's ideas and actions to dominate?
Passive communication
500
Give one example of gender differences in communciation.
*Women swear more frequently * Men interrupt more * Men use more double negatives * Percpetions of emotions are different.
500
What term is used to describe when you feel secure enough in a relationship to disclose your ideas and feelings.
Trust
500
Name one disadvantage of using interviews as a research method?
* only a small number of interviews can usually take place (time consuming) * small sample size, therefor results are not representative of a large population * Interviewer may create bias through the way questions are asked * Often difficult to interpret, compare and analyse data