Cleaning Booths
T/F: Cleaning booths should be majority of what I do on my shift.
True!!
How much is it to rent a booth?
$25 plus $5 tagging fee gets taken out of the first sales they make.
Where are all the lights and doors that need to be locked at the end of the night?
(3 doors) and (9 lights)
If someone needs to reschedule what do you do?
Have them email provo@preloved.love
What is our store email?
provo@preloved.love
T/F: When cleaning booths I need to use the top and bottom shelves to spread things out so the customer can see all the items.
False! We want to bring everything to the middle of the booth so it is easier to shop!
What is the website used to book a booth?
preloved.love
If someone comes to set up Friday night, what do you do?
Tell them they need to email provo@preloved.love to get a special exception made/Tell them they need to set up saturday morning or reschedule their booth.
What do you do if someone wants their booth moved?
We can guarantee booth number, but not booth location. They need to stay where they are.
Where is our dumpster and garbage key?
Behind the store, In the little drawers (Gold key)
If someone had 25% discount on Tuesday but 0% on Wednesday is their booth on discount on Wednesday?
Yes! We assume it carries over!
How do I know if someone has set up their preloved account?
Their name will appear on the preloved platform by their booth number. Dashes mean they have not set it up! Encourage them to sign up and tell them about seeing their sales in real time and adding discounts
T/F: All the shelves in the booths need to be the same after takedown for Saturday morning.
True!!
T/F: I need to stand behind the counter during set up to wait and see if anyone needs help.
False! You need to be out on the floor actively talking to customers. Ask about their items, compliment them, make conversation. You should always be in front of the counter unless grabbing more hangers, etc.
If I need a shift covered, what do I do?
-Text individuals (not Tyllar)
-Text the group chat
-Make sure my availability is updated and correct
-If you cannot get it covered, you are still required to come in for your shift.
Demonstrate how to hang pants
*hangs pants*
Each booth comes with a tagging kit, what if a customer asks for more than one tagging kit?
Ask if they just need more stickers/hang tags and get them more of those, if they do need more of everything, give it to them.
What do you do with all the left behind items at the end of the night?
Take a video and display EVERY item! Put in a garbage bag, and put in the loft.
If we are out of pant hangers and someone asks for more, what do you do?
"I will find some for you". Go around a rehang pants to give away the pant hangers. Same goes for 'S' hooks.
When do discounts start, and when/how do I put up the discount signs?
Tuesdays *demonstrate the process*
Someone wants to purchase an item without a tag, what do you do?
Ask which booth it came from, text seller for price.
"Unfortunately we aren't able to sell it if it doesn't have a price and we don't know where it came from."
Someone wants to book counter space, how do you do that?
Have them email provo@preloved.love
How do you know if booth numbers need to be moved after takedown for saturday morning?
Look at the next days booths and categorize the numbers (mens, kids, home, womens) and make them as chronological as possible.
Someone's venmo is not correct when they check in, what do you do? (2 answers)
They can retype it, or they can update email/phone number/venmo in their preloved account.
How many points do I need before I can redeem my Preloved points? What is the reward?
400 for a $10 reward