Dispositions
If you receive a "False Voicemail" when scheduled for OUTBOUND, what disposition do you use?
P-Answering Machine Intake
Will Premier send a FCQ if the claimant has spent 6 months or more in jail in the past 10 years?
Yes
What type of Sign Up Packages will you be sending out to claimants?
E-Sign!
Mail Out if the claimant refuses to give your their SSN
Does Premier mail FCQ's out?
No.
Email and Fax to doctors only
If Premier is sending a FCQ to the claimant, what disposition do you use?
P- FCQ Sent
Will Premier send a FCQ if the claimant is already receiving benefits?
NO
Do you need to validate the address before you send the E-Sign?
Yes!
Do you need to validate the claimants address, even though we do not send the FCQ in the mail?
Yes.
If a claimant qualifies for representation, which disposition will you choose?
P- Prospect Agrees
Will Premier send a FCQ if the claimant already has an attorney?
NO!
Do you need to stay on the phone to help the claimant through the E-Sign?
Yes.
If a claimant needs their FCQ faxed to their doctor, where do you put the fax information?
In the Intake notes and inform your supervisor.
If a claimant wants Premier to call them back at a certain time, what disposition do you use?
P-Call Back Request
Will Premier send a FCQ for Sign Up Packages?
No
Are there questions in the technical screener that will automatically be a Sign Up Package?
Yes
Can a claimant have more than one FCQ on their file?
They can. BUT be cautious, multiple FCQ's can contradict each other.
Why must you set the correct dispositions when you are off the phone with the claimant?
Setting the correct disposition will ensure the claimant will or will NOT be called based off of the completion of the intake.
Will Premier send a FCQ after the Medical Screener?
Yes!
Insufficiently Disabled
When you see Sign Up Package as the Intake Status, do you select E-Sign right away?
NO!
What is needed:
Emergency Contact
What needs to be included in the notes on the intake page when we send a FCQ?
DX
RX
EDU
LAST JOB
LAST TIME WORKED 25 HOURS