Sales Process
What is the first step of the sales process?
Greet with a timely, sales focused approach
“I don’t need all of those accessories“
Use our 15 day excellence guarantee to ensure the customer knows why they are protecting their new device
If any discounts are applied, the bundle is consider a “discounted bundle”
Customer comes in looking for cheap plan and device, what are you showing them?
Moto Play
Where do you find the correct MRC on a prepaid plan in RIM?
Dashboard
What is the flat rate price for the basic plan with auto pay?
$29.99
What is the importance of FORE?
Diving deeper into customer engagement to uncover the need for a plus one.
How do you respond to, “How much is it going to cost to get a new phone today”
“What is your budget?”
Customer comes in looking for a device for their 4 year old. They don’t want unlimited data and they want something big. What are you showing them?
Ipad/tablet
6.9 inch screen, Apple product
iPhone 16 pro max
How much hotspot does the Consumer Unlimited Evolved 3.0 Everyday plan have?
25 GB
At what step do you build an ECSG?
3
”If I don’t qualify for any promotions, why would I buy a new phone”
Break down the importance of a new device, if no promotions can be applied, build an ECSG to show what changing the plan would be to get the promo.
Customer comes in looking for a phone for their son, they want heavy parental controls, they don’t care about the model. They want heavy duty case and screen protector. Budget is $150, what are you showing them?
iPhone SE, otter box, gadget guard screen protector.
Bernards star
3rd closest star to earth
How much is the early bird/autopay discount on a prepaid plan?
$5.00
What is the definition of close w/ confidence ?
Use effective closing strategies, such as "Because you told me..." statements to confidently ask for the sale and overcome objections.
“I don’t need device protection“
Device protection covers a variety of different issues, free screen repairs, stolen or lost phone, water damage, anything else that’s broken. It also protects your promotion And go into storytell.
College student comes in from OSU, he is looking for hotspot that he can use while traveling to complete his assignments on his laptop that isn‘t more than $50.00 a month. What are you going to demo?
iPad/ tablet on everyday plan
to celebrate our current, loyal customers by giving them one of a kind promotions for a limited time
US Days
How much high speed data does the Home internet everywhere advanced have?
300 GB
What is the difference between using an awareness statement and the sales process?
Use the sales process with every customer to ensure comprehensive and personalized sales experience.
Use the Awareness statement during specific points in the sales process; during bill pays, upgrade inquires, etc.
“The other location said I can get a phone for free today”
Different answers here
- If there is no charge today, that will be applied to your bill and it will go up excessively
- ”Free“ is on the bill, we take over the payments for you
- We have a variety of different phone options and we can figure which one comes close to “free”
-If the plan doesn’t qualify, build an ECSG to explain the “free”
Customer comes in looking for iPhone, he is switching, doesn’t want to spend more than $100. What are you showing them?
iPhone SE, iPhone 16e, show them trade in value of old phone.
the 2nd step of opening
How much would it be to have 4 BiR lines on the even better plan, no autopay, before fees and taxes?
$200.00