PINACLE
Where you would go to verify if dual approval is required for suspects or rules for ACH Positive Pay
BSA / ACH Positive Pay Parameters
The cut off time for when a Lockbox Adjustment can no longer be processed
Greater than 1 year
The minimum threshold for adjustments that can be made for vault change order/deposit discrepancies
$50 or less
How an ACH unauthorized debit can be returned if received within 24 hours
CCD Request
Where do you find the Fraud Electronic Guide?
Sharepoint > Quick Links
Where you look first to troubleshoot when an Operator is having trouble logging in
BSA> Manage operator, then check Company Activity Report (Under Reports)
The place you go in Lockbox to verify if a client is Healthcare
ASPECS>Customer Details
What is needed for copy of deposit slip for a CLS task?
DI34 screenshot, Garda Money Manager or Loomis CMS Deposit Activity Snippet
How to identify an E-lockbox Mastercard Connect item
Warehouse > Point: RPSP and/or Type: MSTCRD SEC Code: CIE
The name of Mike's pet alligator
Where you go to pull Company Entitlement Reports for an Operator VS a Role
BSA > Reports > Detail Entitlement Report > Select Target "Click arrow/Operator link to Role"
These are ways to identify an SPG client
Lockbox/Aspecs - DI15 - Entity search for 'Shaking Hands' icon
Vault resolution: Please see inventory adjustment for the missing $500 quarters. What is your next step?
Create a CLS task to apply the adjustment to the account.
The client is requesting to correct incorrect or incomplete information on a wire - what type of request is this?
Wire Amendment Request
The Escalations group for if Stripe has a Real Time Payment failure
PMEOperationsSupervision@pnc.com & PaymentOpsSupport@pnc.com.
Please send a Teams message to the following Operations contacts: Brian Fennel, Kevin Allen, Brandon Wilkerson, Shevonna Bey
Where you go to view existing rules for ACH in BSA
PCS Inquiry > ACH Positive pay reports > Rules report
Client reports a lockbox check has $23 encoding error, the P/C/R should be?
Integrated Receivables, transaction issue, encoding error <$25
The only vault that we can submit a deposit ticket copy request to directly?
Brinks
A good place to look in PME for a wire return reason
FI to FI column or Before/After Tab
What is the retention for pulling Collection Entry in the warehouse?
90 days
Where you can pull an ACH Batch Report or file a client imported
BSA > Manage ACH > Reports > Open Advanced search to use Co ID> Search > Select Custom Batch Report to search using date range
The group you reach out to when a client wants more information on an ARS debit/credit Adjustment that needs additional research?
Netkiosk
Store reports missing change order, the order in CLIP says NSF, but you see the account debited for the funds request, what is your next step?
Open a vault case for the pickup manifest
What we provide for an ACH Trace request
First 8 of the originating T/R # (ODFI T/R) and last 7 of the PAR#.
What are two of the most common requests we get from Vanguard?
ACH Return Settlements / Zero dollar API Reject