Premiere Tan 101
Recite the Mission Statement
"To provide the best tanning experience anywhere and have fun doing it"
Always begin your customer interactions with a...?
SMILE :)
L.A.S.T. stands for?
Listen
Apologize/Ask
Solve
Thank
Always answer the phone as if...?
A Customer Is Calling
We are a no _____ salon.
Burn
We have a duty to care about what?
The Work
What are the 3 types of closes?
Assumptive, Asking, and Alternative
What is #1 of the 12 Things we Must Do?
Smile :)
"Can I Make An Appointment?"
"We do everything as walk-in services"
Cell phones/messaging devices are to be kept locked in the ____?
Office/Designated Area
How Do We Communicate?
Honestly, Positively, and Professionally
Check every customer's ______ to make a relevant reccomendation
Sales & Tanning History
What is #12 of the 12 Things we Must Do?
Thank!
"How late are you open?"
"We are open Monday through Friday from 7AM to 9PM and Saturdays and Sundays we are open 8AM - 8 PM."
How do you start the conversation about NSFs on a customer's account?
"Have you gotten a new card recently?"
"Smove" stands for?
Smile & Move!
Making a relevant recommendation based off of a customer's NEEDS helps the customer make ....?
The Perfect Purchase
How do you create a Positive Interaction with customers?
1. Stay Upbeat and Positive
2. Help them feel relaxed & pampered
"Do you have a special on spray tans?"
“Our current special is 3 Sunless Sessions for $59.99 making each session only $19.99.”
The Company Email System is called?
E-Lync
What is the Order or Priority?
1. Customers
2. Keep Equipment Clean
3. Laundry
4.Cleaning Workbook
5. Bed Details
6. Projects
What are 3 ways you can make it fun for your customers?
Compliment Them!
Make them Laugh!
Celebrate with Them!
Why do most customers choose Premiere Tan?
1. Voted #1 for 15 Years
2. State - of - the - Art Facility
3. Top Rated Customer Service
4. Fun Environment
List the 4 Main Points of the Fish Video
Play
Make Their Day
Be There
Choose Your Attitude