Show:
Workflow
Collections
Suspense
FIT
Refunds
100
What is the name of the queue that FRT works?
What is Pended Payments
100
After how many days of batch creation should a CRM case be created?
What is 5 days?
100
What does code 8 mean?
What is left on deposit
100
Current FIT SLA
What is 30 minutes
100
whose refund limit is $5000
Who is Colin Martin?
200
To find archived items
What is Find Correspondence Case
200
How many reach-outs should be done before refunding a batch with missing or non-matching details?
What is 3?
200
What does Code 51 mean?
What is waiting for grp to take credit
200
What is 3 days
What is Prior FIT SLA?
200
What is line 1 comments for a refund?
What is Refund for (?)
300
Transfer from HQ notifications are sent by
What is GrpAcctSharedPymts
300
What is the goal for this month?
What is $34mil
300
What does code 50 mean?
What is App received, waiting on entry from NB
300
Noon and 4pm
What is 2016 FIT Updates due
300
What are the refund check comments for line 3?
What is E# and date?
400
To locate payments
What is Find Work
400
Bill Date, Batch Amount, E/V# and date collected
What are the correct comments for the Batch Screen in Genelco?
400
What does code 48 mean?
What is No App - Contact Grp for application
400
Must be done within 7 days of creation
What is CRM Case Followup
400
What does code 47 suspense mean?
What is contacted group to issue refund?
500
What are the 3 required fields in WF if you do not have to split/combine a batch?
What is PID, Amount Received, Billed Amount, Bill Date, and Detail Type
500
What are the names of our 4 new collectors
Who are Taneeka, Courtney, Desiree, and Mamie
500
What is suspense code 91?
What is Advanced Healthcare?
500
The team that processes BMPs, Toggles, and Payroll Alignment Issues
What is PAS team
500
A refund will be disapproved if not sent to the lead inbox within this many days
What is 10 days?