Marketing
Which is the most effective method of marketing/advertisement?
A) Word of Mouth
B) Digital Marketing
C) In-person sales pitch
D) Flyers/ Newspapers
B) Digital Marketing
How would help compensate a customer who waited for 30 minutes for their food only to have what they ordered be unavailable?
Possible answers:
Coupons
Refund
Similar recommendation
Free Dessert or menu item
Most important factor to consider when dealing with money in a team.
A) Independent work
B) Communication
C) Arguments
D) Bad attitude
Communication
Most important quality of a manager
A) Selfishness
B) Indeciciveness
C) Lack of Confidence
D) Encouragement
Encouragement
What is the first event we will be attending as a part of DECA?
A) State
B) Western Regional
C) District
D) ICDC (International Competition)
District
Define Marketing:
Working to promote and sell products or services
How will you ensure that food from your restaurant never makes anyone sick or unsatisfied?
Provide an accurate list of ingredients and descriptions of the menu item on the menu.
Follow all the health guidelines
Use only the freshest of ingredients
Prepare food fresh and not from before
prepare for modification of the food such as spice level or gluten.
Define target audience and some demographics that determine it.
Target audience is the intended group of people you focus to sell your product or service to.
Age
Gender
Interests
Concerns
Disabilities
How would you approach the issue of the lack of teamwork in a group?
Call a meeting and explain how the lack of teamwork has resulted in issues that were avoidable.
How long do you get to plan your response for a role play?
10 minutes
You are selling women's running shoes designed to provide foot pain relief.
Who is your target audience
Athletic women who suffer from foot pain.
What can you do to ensure a smooth check-in experience for customers checking into a crowded hotel?
Provide baggage assistance
Complimentary snacks and drinks
Plenty of space to be seated
A unique attraction that distracts from the wait
Opportunities for guests to interact
Remote check-in options
Information and Housekeeping booth
Why would sales tax increase?
Businesses pay more for products they sell.
Where would you first look to hire qualified employees for your new business?
Determine requirements and then search for candidates on job websites, and post ads online and in your community.
How is the set-up for a role play?
one-on-one roleplay with a judge who will take notes and grade you as per your response.
How do you make a business pitch interesting to the audience?
Make it interactive for everyone
Provide pictures and simulations
Have a high level of energy
Utilize humor
Have props
Do not mention irrelevant information to use up time
DAILY DOUBLE
If a relative of a guest comes into your hotel and asks for keys to the guest's room in a way to surprise them, will you give them the keys and why?
No, you cannot compromise the safety and privacy of a guest even if a relative asks for permission in their room.
What are some wise investments?
Property
Stocks
Savings
Bonds
Mutual funds
Bank deposits
How would you approach the issue of missing inventory if you suspect an employee is behind it?
Individually meet up with the employees and discuss the issues with them. Observe reactions and look for instances when they are gone for long periods of time.
Where and when is the district DECA event?
It is in January at Arizona State University
If a person shows no interest in your product, how will you regain their attention?
Switch the conversation and ask the customer what current issues they have with products they use and show a connection to the product you are trying to sell.
If you were a manager at a large renowned hotel with over 500 staff, how would you train your staff to provide the same level of service to all your guests?
Determine guidelines for getting the job and enforce a high level of equality and respect among staff and guests from the beginning. You should never allow anyone to bend the rules and sacrifice quality under any circumstances. Work to strictly enforce the rules but protect employees as well.
What is the difference between a liability and an asset?
Liability- legal debts or payments that occur timely. (mortgages)
Assest- property that is valuable because it earns you money in the long run (stocks)
How would you fire an employee who is close to you but is not completing their job or handling their responsibilities?
Meet up with them alone at a place and slowly reveal to them that they have been let go. Make sure to provide as much reasoning as possible so you have justification.
What are the 4 categories of DECA events?
Hospitality/ Tourism
Marketing
Business Management and Administration
Finance