OS
Besides using the device management screen check signals (Green checkmark, Red X,?), where would you go to get an in-depth version of signal levels?
Scope
Where in CSG can we change the customers PPV Pin?
Account information(books) > At the bottom "PIN"
This Co-Pilot document is very helpful in determining what changes we can make with whos calling.
GEN4067 Account Verification & Authentication of Residential Customers
This was the most popular question asked in class when we had visitors.
"Do you have any pets?"
This is an unwritten rule in the back of the parking lot.
Leave 1 space when parking
In OS where would you locate the customers SYS and PRIN number?
Dashboard > Location tab
Where in CSG can we check to see more information on the promotion the customer has?
Summary(Dashboard) > Offers/Products(account codes)
This Co-Pilot document will help you determine if we handle the call or transfer.
GEN6675 Scope of Support for Residential Queues
This is our classroom mascot.
Sir Crane III
Spectrum and Comcast are working on creating this device currently.
Xumo
In OS where can we reference a quick picture of the customers equipment?
Device Management > Devices > Dropdown arrow on selected equipment
How would we add/check authorized users in CSG?
Customer tab > Profiles
This Co-Pilot document will give us a wide range of products and services we provide to customers, including packages and addons.
GEN8873 SPP 3.0 Spectrum TV Product Details
Who is our site leader?
Katie Welp
This supervisor calls Tom rooster and always has snacks available at their desk.
Christopher Cook
In OS where would we update the customers billing address?
Dashboard > Account section > Edit customer
In CSG, If you're doing a change of service order and there's no modify button to pick from. What is another way to add codes to the account other than using OS?
Available services
Our spectrum DVR with spectrum guide has how many tuners?
4
Who is the 4th Chris?
Timothy Groszbach
What are the names of the 3 training rooms?
Superior, Pepin, Minnetonka
Where in OS can we locate past emails and notifications we sent to the customer?
In CSG, where would you find the history of accounts listed at the current address?
Location (House button)
How many different connection types can the cable box 4640HDC2 use to hook up to a tv?
HDMI, Component, Composite, coax
What was Lorenzo's dream job?
Hype Man
What's Katie's favorite recruiting tool?
The big banner on the front of the building!