MCQ
Driver: My account was deactivated without a clear explanation.
Agent: We’ll reinstate your access if no violations are found ....... review.
A) in
B) upon
C) on
D) into
B) upon
Rider: The driver was speeding and not paying attention to the road.
Agent: We will swiftly look...... your complaint. Safety is always our top concern.
into
Rider: I got charged twice in the same trip.
Agent: Thank you about your feedback. We’ll review the duplicate charge and get back to you immediately.
charged twice in (for) + (about) for your feedback
Rider: I tried calling the driver, but I couldn't reach to him.
Agent: We’ll review his communication record. Meanwhile, I booked you another ride that should arrive in 2 minutes.
reach (TO)/
Driver: I received a low rating, but the rider didn’t explain why.
Agent: We understand how frustrating that can be, and we will investigate .....this immediately
A) about
B) in
C) No preposition
(c) no preposition
Courier: I didn’t get paid for last week’s completed trips.
Agent: We’ve reviewed your account and found a delay ....... processing the payment.
in
Rider: I left my wallet in the back seat and need help retrieving it.
Agent: We’ll contact with the driver and assist you as soon as possible.
with
Rider: The driver was arguing someone on the phone during the entire ride.
Agent: That’s unacceptable. We’ll investigate this right away.
arguing with
Rider: The car arrived far from the marked pickup point.
Agent: We apologize for the inconvenience, and we will remind the driver ........ GPS guidance accurately.
A) with follow
B) for following
C) to follow
D) to following
C) to follow
Driver: The app forced me to cancel the trip, but I got a penalty.
Agent: We will check this and waive the fee if a technical issue was the reason ....the problem
for/behind
Partner: My payment is missing the fare of two airport rides that were completed last Friday.
Agent: We’ll investigate the discrepancy and get back to you shortly.
No mistake
Partner: We’ve noticed irregularities in payments to our fleet drivers.
Agent: We appreciate you bringing this our attention and will escalate it immediately.
bring to
Partner: We want to add another manager to our fleet account.
Agent: Please submit the name and contact details ........ the partner dashboard.
A) through
B) about
C) on
D) up
A) through
Driver: I was logged ___ of the app without any notice.
Agent: We sincerely apologize, and we will restore access once verification is completed.
out
Driver: I was blamed for a route the app instructed me to follow.
Agent: We’ll notify the rider and clarify that you adhered for the suggested route.
adhered to
Partner: Our weekly reports don’t match the earnings summary.
Agent: We’ll coordinate our finance team to clarify the discrepancy.
coordinate with
Partner: We’ve received mixed feedback from clients using Uber Eats vouchers.
Agent: We appreciate your effort ........thoroughly.... customers' feedback.
A) to-gather
B) to-gathering
C) in-gathering
D) for-gather
C) in-gathering
Customer: I placed an order 2 hours ago and still haven't received it.
Agent: Having contacted the restaurant, it turns out the courier had an accident on his way. However, I assure you we are working....it and the order shall be delivered within a few minutes.
On
Partner: Why haven’t we received a response for our inquiry last week?
Agent: We apologize for the delay, and we do appreciate your patience. We’re working on provide a full report by end of day.
response to
on providing
Customer: I did receive the compensation voucher.
Agent: Awesome! The order shall be delivered soon. There was an accident the road that caused the delay, and the issue of the courier's behavior, I raised a complaint the courier.
Awesome! The order shall be delivered soon. There was an accident (on) the road that caused the delay, and (regarding) the courier's behavior, I raised a complaint (against) the courier.