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Did you know?
100
This wiki process will assist us with password reset requests
What is "Login Assistance?"
100
"I can't get in my account it says it's locked..."
We want to assist this person with a password reset. It is important that we wait 10 minutes from the last log in or reset attempt.
100
This feature expands and provides a full list of options in the AWARxE platform

What is the "Menu?"


100
These are the two types of accounts in AWARxE
What are Supervisor and Delegate?
100
This icon allows potential users to start using the AWARxE Application
What is "Create an account?"
200
This process will be used to assist callers who can log into their accounts, but, want to change their password.
What is "how to update your password"
200
"I'm trying to search for this patient but the supervisor drop down does not have anything in it and I cannot complete the search without filling that out.."
We should assure the caller that this will be "fixed" when their account is approved by their supervisor.
200
To search for AWARxE user accounts, Appriss Agents will click on ___________ and then ______________ .
What is "Admin" and then "User Administration."
200
A delegate registration must be approved by _______ in order to be granted an account.
Who are the Supervisor and State Admin?
200
Daily Double! Free points!

Daily Double! Free points!

300
This process outlines how to support a caller reporting incorrect prescription results on a patient search
What is "My patient request is showing wrong prescription Data."
300
"Why did you reject my account? I need it to do my JOB!"

Explain that the reason the account was rejected would be in the email communication and refer to state admin.

Process: My registration was rejected.

300
This option allows users to view their search history.
What is "Request History"
300
A registrant is not sure which role to select, they have tried the ones that they think are the best, but, they are then prompted to enter information they do not have... how can we assist?
What is "Refer to State Admin?"
300
What submission method(s) are available in AWARxE?
What is UCF (Universal Claim Form) only.
400
This process will help us identify how far into a patient's history a search can go

What is "Patient Rx Search Data History -How far back does data go?"

400
"I got a message saying my search was rejected, WHY!?"

For some user Roles, patient searches will be sent to the State Administrator for approval. If the request was rejected, the user can contact the State Admin for more information.

Process: PMP Patient Search rejected

400
How can a user change their healthcare specialty?
Under their name, then My profile, then "Add Healthcare Specialty."
400
A supervisor will see all pending delegate approvals by looking in this location..
What is the "delegate management" section
400
These states integrate NarxCare analytics with PMP Narcotic prescription information.

The only states that will be participating in NarxCare are Delaware, Ohio, and Michigan.

500
This process will outline how to support a caller when completing a bulk patient search.
"Performing Bulk Patient searches"
500
"It's ridiculous that I have to click EACH state box everytime I search a patient..."
Help the caller select default PMPi searches under "My profile."
500
This section of the menu will help a user determine if they can submit dispensations through AWARxE
What is Menu>RX Management
500
This section will allow a supervisor to view all the prescriptions that they have written and were filled.
What is MyRx?
500
When logging into an account the user sees the menu option but there is nothing showing to select. What does this indicate?
Their account has not been approved.