Types of Abuse
What is physical abuse?
This type of abuse includes striking, slapping, or rough handling.
Who is the nurse on duty or Site Leader/designate?
The first person you report suspected abuse to.
What is zero tolerance?
Park Place’s policy on resident abuse and neglect.
What is emotional or verbal abuse?
This type of abuse includes making demeaning or intimidating comments.
What is Form #810006 Incident Report?
( Where can you find it? )
This form is used to document incidents at Park Place Seniors Living.
Nursing station, Sharepoint ( online ), leadership team members can provide
What is dignity and respect?
Residents must always be treated with this.
Communication
Addressing residents by their preferred name or title (e.g., Mr. Lee, Mrs. Khan).
Listening actively when a resident speaks, without interrupting or dismissing their concerns.
Knocking on the door before entering a resident's room and waiting for a response.
Speaking in a calm, respectful tone — never yelling, using baby talk, or patronizing language.
Choice and Autonomy
Offering choices about meals, clothing, or daily routines (e.g., “Would you like a bath now or after breakfast?”).
Asking for permission before performing personal care tasks.
Honoring cultural, religious, and personal preferences (e.g., dietary choices, prayer times, or room decorations).
Privacy and Personal Space
Covering residents appropriately during personal care to protect modesty.
Ensuring privacy when using the bathroom or during hygiene care.
Respecting personal belongings and not moving them without consent.
Inclusion and Belonging
Including residents in conversations, especially when the conversation involves their care.
Encouraging participation in social events and community activities, but not forcing them.
Supporting relationships by helping residents maintain contact with family, friends, or visitors.
Empathy and Compassion
Acknowledging emotions (e.g., “I can see you’re feeling upset. Would you like to talk about it?”).
Being patient and gentle during tasks, especially when a resident is confused or frustrated.
Showing understanding if a resident refuses care or expresses discomfort.
What is sexual abuse?
This type of abuse includes nonconsensual sexual contact or suggestive touching.
When should you report suspected abuse? Should you report it verbally or written?
ASAP. You can do both but written will be needed.
What is disciplinary action or dismissal?
Failure to report abuse can lead to this consequence.
What is medication abuse?
Giving too much or too little medication that harms the resident is this type of abuse.
You need to report suspected abuse please write out all of the information you would need to include in the report on the whiteboard.
Who
What
Where
When
Why
Any other pertinent information
What is the Progressive Disciplinary Process and Zero Tolerance Policy?
This policy guides disciplinary action against employees involved in abuse or neglect incidents.