2026 Service Guide
This FedEx service guarantees next-business-day delivery as early as 8 or 8:30 a.m. in most U.S. zones.
What is FedEx First Overnight?
This is what CIA stands for.
What is Customer Impact Analyzer?
This role acts as an additional pillar of support to Sales at the ER and EG levels, assisting with P&L reviews, RFP pricing, and customer pricing analysis.
What is the Business Development Analyst (BDA)?
FedEx determines billing weight by comparing actual weight to this alternative measurement and charging whichever is greater.
What is dimensional weight?
This is the original use case for Apollo.
What is Invoicing Anomaly Detection Tool?
This surcharge applies to international shipments traveling to remote or less‑accessible destinations, based on the destination’s ZIP code, postal code, or city tier.
What is the Out‑of‑Delivery‑Area Surcharge (ODA)?
For U.S. express freight shipments, each freight handling unit is subject to this minimum billable weight, regardless of its actual weight.
What is 151 pounds?
This tool was recently launched within the Apollo platform to help Sales identify customers expiring pricing.
What is EPD - Expiring Pricing Dashboard?
This agreement clause assesses a penalty if a customer terminates an agreement before expiration and often includes a penalty of 5%–10% of adjusted net revenue.
What is Early Termination Language (ETL)?
For U.S. international import/export, this country is assigned Zone N, which also determines eligibility and pricing for services such as FedEx International Priority®, Priority Express®, and Economy
What is China?
This system provides an enterprise-wide view of all FedEx customers for Sales and Pricing functions.
What is CHT (Customer Hierarchy Tool)?
This pricing concession allows customers to waive their right to file loss or damage claims in exchange for either a pricing discount or a rebate, and it always requires 100% Declared Value to be waived.
What are Claims Waivers or Claims Buyouts?
This FedEx surcharge is applied per package when any one of these conditions is met:
the longest side exceeds 48 inches, the second‑longest side exceeds 30 inches, the package weighs over 50 lbs. (U.S.), exceeds 10,368 cubic inches, or uses non‑standard packaging like cylinders, shrink‑wrap, or banding.
What is the Additional Handling Surcharge?
This system stores all discounts applicable to FedEx Customers.
What is eDD?
In ER pricing, this Ground/FHD option allows packages to be dropped off at a hub, is eMBP‑ineligible, published at the country level, and requires that both it and the corresponding standard service be priced together with GPAS approval.
What is Zone Jump?