PRODUCT
KNOWLEDGE
AND MORE
PRODUCT
KNOWLEDGE
100

Price of 1 Gig with autopay for debit card and credit card?

$80 with debit

$85 with credit


100

500 mbps with autopay?

$65 with autopay

100

What two apps should the customer download before you leave the house when they get tv & internet?

my att and direct tv 

100

Total cost of choice (1 box) and 1 gig?

$196

100

Price of 300 mbps without autopay?

$60 without autopay

200

What website has all current promotions and up to date pricing and information on all products?

200
If the customer wants fox sports 2 and/or red zone which add on should we give them? How much does it cost?

Sports pack $14.99

200
Contract terms of Direct Tv Stream

24 months and it cost a $20 per month cancelation fee.

200

Cost of unlimited DVR?

FREE.99

200

What is the price of a DTV Stream box if the customer wanted to purchase at the point of sale?

$120 

300

What are the 3 wireless plans?

Premium, Extra, & Starter?

300

How much is the port in Credit over 36 months?

$250 bucks over 36 months aka $6.95/ month

300

How much is each additional box for Direct TV Stream?

$7 bucks

300

What website should I go to to check on the eta of an installer?

wheres my tech

300

What is a Port in Credit?

A credit given to the customer for keeping their existing number and getting a new phone with AT&T

400

What are 3 Appreciation Offers given by AT&T?

Military, First Responders, Teachers, & Nurse

400

What website or app has training modules and information about internet and cell phones?

SALES PRO APP

400

What number should I give existing customers when they have an issue? and what is it ?

The tower number- which is customer support. 8336033322

400

Price of Gig without autopay?

$85 without autopay

400

Price for NEXT UP as of this week?

$10/month

500

Cell phone autopay discount?

$5 with credit card $10 with debit card

500

What website or link has quick info for situations we may run into with a customer or in the field.

linktree/field on the go

500

Where do we go to check updates on customers AKA C-Status

500

How much of a discount will the customer receive by getting cell phones if they currently have internet with AT&T?

20% OFF of cell phone bill.

500

Payout on wireless with next up, autopay, and premium plan?

$89 bucks 

breakdown

$65 for wireless +$5 Autopay+$11 Premium+$8 Next Up