Pools/Red Flags
The patient wants to speak to someone about their kids.
A patient calls to get their knee checked out.
What is a follow up visit?
A patient wants to see a specialist.
What is a referral request?
A patient hates their PCP and wants to switch.
What is the leadership pool?
A patient calls to refill their medication.
What is a refill request?
A patient needs this form to receive their benefits.
What is Disability forms?
A patient is out of meds and needs them asap.
What is a message to the nurse triage?
A patients parent has been waiting 3 weeks to get their school forms completed.
What is a high priority message?
A patient has to wait 7-10 business days to receive their forms.
What is camp/school forms?
A patient is going into labor and needs help
What is a nurse ?
A patient is asking if this is the call center.
What is the patient access center/front door to care?
A patient is having an allergic reaction to their medication
What is a medication problem request?
A patient is upset about an unknown bill on your account.
What is billing?
What is 24-48 hours?
A patient needs this form to attend day care?