Quality
There are 13 steps total that ensure a passing quality score no matter what.
What is 13 steps?
I show some account alerts indicating we need to verify/add..
What is dynamic checklist?
We can offer a BOGO on our pretty glass bottles in certain sizes and quantities for a limited time!
What is Saratoga Promo?
Please remain on the line for a brief survey regarding your experience with me today.
What is a survey?
The account was titled as Defective equipment despite nothing being wrong,cx just wanted an upgrade...
What is incorrect subject?
I understand how frustrating it must be to have yet another order delayed...
What is an empathy statement?
I usually leave the amount of empties I need refilled outside, but you guys stopped doing that it seems.
What is replenishment?
You are supposed to clean your cooler every 3-6 months to avoid bacteria.
What is a PCS/DIY Kit?
Thank you for being the best part of Primo Brands!
What is our branding and appreciation for?
Customer called in to make payment, add delivery, and inquire about cooler pricing, but agent listed contact reason as "Equipment Information"
What is main/leading trigger of the call?
Full name, whole address, account name, phone number....
What is account authentication?
We had to reschedule your delivery due to an unexpected operational error with our delivery team.
What does SOC drag mean?
I want to add a case of 16.9oz PS water to my upcoming order
What is CEC1DOFF-1?
Please make time to visit our website at readyrefresh.com or our app readyrefresh my water+ for more options on managing your account directly.
What is app and web education?
Agent modified recurring delivery frequency, updated address, and skipped cx next 3 orders, but only documented address updated and next 3 orders skipped...
What is an incomplete note?
The previous rep scheduled a delivery for December, but I told her I was leaving the country and wouldn't need a order until January..
What is active listening?
Please advise cx to update payment method due to decline when previously attempted to collect balance.
What is credit decline status?
I want to take advantage of your promo but not until February.
What is must be placed on or before 12/31 mean?
Thank you for inquiring about your delivery ETA, if there were no other concerns regarding your account....
What is recap and last offer to assist?
Account alerts not verified or missing, Deep Rock Artesian water no longer available and will now be substituted with Primo Brand water going forward, please advise customer.
What is dynamic checklist update not indicated?