How Banks Serve Customer Needs
Providing a safe local branch to save and access their money often earning interest
How banks help families save and access their money
Providing exceptional personal service
How a banker conducts themselves in a professional manner
Provides federal deposits insurance for insured banks and their customers
What is the FDIC Federal Deposit Insurance Corporation
She provides business customers with options for loan programs, business accounts and cash management services with CNB colleagues through our Burlington Lending office
What does Maureen Golden do at CNB
Banks were unregulated and issued their own notes which were easily counterfeited
What are characteristics of the early banking system
Offering business loans
How CNB helps the business community prosper
Observing bank policies and procedures as well as federal regulations
How a bank employee is responsible to shareholders and customers
A Bank chartered by the federal government
What is a National Bank
Tellers and branch managers
What are CNB front line retail employees
Created the Office of the Comptroller of the Currency and introduced the national bank note, established the system of required reserves
Donating their time, serving on a committee or a local Board of Directors, volunteering with their Town government
How can a CNB employee serve their community
Professional attitude and appearance
How does an employee set the tone for the bank
A federal law mandating that federal bank regulators evaluate how financial institutions help and meet the needs of their communities including low to moderate income residents. The bank score is public knowledge
What is the CRA (Community Reinvestment Act)
Support bank employees through confidential conversations and support, employee benefits and wellness programs
What is Human Resources
What is the Federal Reserve Act of 1913
Participating in CRA loans, offering financial services at no or a low cost, financial education
How does CNB support low to moderate income residents
Set by the Board of directors that represents a banks policy for corporate and individual governance
What is the bank code of conduct
FinCen and US Treasury in uniformity regulate and enforce specific aspects of the Money Laundering compliance functions of all financial institutions
What is OFAC
Advertises bank, employee and customer successes via social media and manages the CNB website
What is the marketing department
A serious financial downturn that prolonged an economic recession when the housing bubble burst and homes values plummeted.
What is the Financial Crisis and Great Depression of 2008
Sponsoring, donating and advertising
How does CNB support community events
Principals of conduct and judgment that affect business practices
What are ethics
Established by Dodd-Frank Wall Street Reform and Consumer protection act to help protect consumers in the financial services marketplace by providing information to consumers up front before making financial decisions about products or services
What is the Consumer Financial Protection Bureau (CFPB)
Accounting, compliance, auditing, sales, retail, training and education, credit analysis and corporate support
Some of the career path opportunities at CNB
A loan made to a borrower at a higher interest rate who does not qualify for market interest rates because of credit problems or other deficiencies
What is a subprime loan