Show:
Written Communication
Organization
Communication
Phone Etiquette
Vocabulary
100
Slang in a business environment
What is jargon
100
Forms a skeleton of the textbook chapter or lecture
What is outlining
100
The intended group for which something is performed or marketed
What is Target Audience?
100
Answer before 3rd ring
Give one rule of Handling telephone calls effectively
100
Detailed
When something is specific it is very…
200
Word for brief but comprehensive
What does concise mean
200
Uses diagrams & graphic organizers to link information
What is mapping
200
The way businesses relate and act with their customers.
What is Customer Relations?
200
Eloquent with a Moderate tone
How should you speak when taking a business call.
200
Written Communications
What is the type of communications that is written?
300
Department of a company that gives help to customers
What is customer relations
300
Organizes info into columns and rows
What is charting
300
Enunciate words, don’t speak in robotic tone
What are effective communication skills?
300
Take notes on paper on mentally
What should you do while on the phone?
300
Business Letter
What is a letter between 2 companies called?
400
Types of written communication(give three)
What is business letter, memos, reports, agenda, and balance sheets
400
Two-column note-taking
What are cornell notes
400
Surveys, Focus Groups, Observations, and Experiment
What are the Research Studies?
400
Never give out guest information
What is a rule hotel clerks abide to?
400
Report
What is prepared after an investigation?
500
Steps of the revision process(give all)
What is reread for meaning, adding, rearranging, removing, and replacing
500
Chronological order, problem and solution, most important to least important
What are the ways to organize information
500
Common manners, thank you, your welcome, yes sir etc.
What is Common Etiquette?
500
Every 30-45 seconds
What is time limit for putting a caller on hold.
500
Concise
What is brief and comprehensive