1.01: Communication
One of the 4 Communication Styles:
Outgoing, thrive on change and enjoy meeting people. They get their energy from others and therefore work best when brainstorming with others to make a decision and take action.
Socializers
A diagram of data in which specific values are plotted as dots and connected using lines.
Line Graph
A common form of written communication in business because of its rapid delivery, ease of use and ability to reach large audiences.
Anytime a business interacts with a customer. Could be positive or negative.
Customer Service
Written business communication involves employers and employees at all levels of the company.
Internal Communication
One of the 4 Communication Styles:
Easy-going, relationship-oriented, and enjoy working with people to work towards a consensus.
Collaborators
A set of facts or figures systematically displayed, especially in columns.
Table
are mainly used by employers and employees to communicate information about current projects, changes in business procedures or other internal topics.
Memos
A department in a business that focuses on keeping customers happy.
Customer Service
a particular group at which a film, book, advertising campaign, etc., is aimed.
Target Audience
Detail-oriented, logical thinkers.
Analyzers
A visual system of displaying information.
Mapping
What does "CC" mean on an email?
Carbon-Copy
When customers are happy with a business, they are likely to tell their friends, family, coworkers, and acquaintances about it.
Hint: W.o.M
Word of Mouth Promotion
a list of items to be discussed at a meeting.
Agenda
Measures community-level change or longer-term results that have occurred as a result of the communication program.
Answer: "________ Evaluation"
Impact Evaluation
_______________ method provides a systematic format for condensing and organizing notes.
Divides the page into 3 sections.
Cornell Note-Taking Method
Help communicate new information, analysis of data or research or recommendations for future decisions.
Reports
The following information appears at the end of all of Mr. Jenkins emails:
Mr. Jenkins
CTE Teacher
Knightdale High School
Signature
non-hostile comments that point out problems and encourage improvement.
Constructive Criticism
Measures effect and changes that result from the campaign.
Answer: "________ Evaluation"
Outcome Evaluation
The _____________ method organizes the information in a highly structured, logical manner, forming a skeleton of the notes that serves as an excellent study guide when preparing for tests.
Example: Reading a book in English class and writing the outline of it down.
Outlining Note-Taking Strategy
What are the 5 C's of business writing?
Clear, Concise, Courteous, Complete, and Correct
The way a business and employees of the business communicate and interact with their customers.
Customer Relations
a chart that shows the relationship of a part to a whole.
Pie Chart