Chapters 1 & 2
These are the four functions of management.
What are planning, leading, organizing, and controlling?
Two kinds of external sources that influence organizations.
What are general (technology, socio-cultural, economy, political) and specific environments (competition, suppliers, customers, advocacy groups, regulation)?
Goals that are specific, measurable, attainable, realistic, and timely.
What are SMART goals?
Blinded; Inaction; Faulty action; Crisis and Dissolution
What are the stages of organizational decline?
Methods of departmentalization.
What is by function, product, customer, geographic of matrix?
These are the three managerial skills by Mintzberg.
What are decisional (conceptual), interpersonal (communication), and informational (technical)?
How confident actual managers are about future business growth.
What are business confidence indices (BCI)?
Specific goal that unifies company wide efforts.
What is a strategic objective?
Company builds a new business or buys an existing business in a foreign country
What is a direct foreign investment?
Assignment of authority and responsibility to a subordinate to complete a manager’s tasks
What is delegation of authority?
Individual behind the "fair day's work", "soldering", "75% science/25% common sense" concepts.
Who is Frederick W. Taylor?
Social, psychological, cultural, or physical distance between a decision maker and those affected by his or her decisions.
What is proximity of effect?
Choosing a "good enough" alternative.
What is satisficing?
Multinational company conducts business in different countries using the same rules, guidelines, policies, and procedures
What is a global consistency?
Factors that affect work team characteristics.
What are norms, cohesiveness, size, and conflict?
Develop a strong sense of morale and unity among workers that encourage coordination of efforts.
What is esprit de corps? (14 principles of Management by Fayol)
Involves searching the environment for important events or issues that might affect an organization.
What is environmental scanning?
Two type of structured conflict.
What are C-type (cognitive) and a-type (affective) conflicts?
Unfreezing, Change Intervention, and Refreezing
What is managing organizational change?
Stages of team development.
What is forming, storming, norming, performing (and sometimes adjourning)?
Holds that there are no universal management theories and that the most effective management theory or idea depends on the kind of problems or situations that managers are facing at a particular time and place.
What is a contingency approach?
The types of stakeholders of corporate social responsibility.
Who are primary (gov't, community, suppliers, customers, etc), and secondary stakeholders (media interest groups)?
They are the forces at work in a competitive environment.
What is supplier power, buyer power, threat of new entrants, threat of substitutes, and rivalry among existing competitors?
Assumes the innovation environment is highly uncertain, with differing goals, approaches, and steps to reach those goals.
What is an experiential approach?
Process of outsourcing noncore business activities to outside companies, suppliers, specialists, or consultants
What are modular organizations?