Studio
What is the difference between adaptive (editor) and responsive (studio)?
Responsive means a website can respond and adapt to any screen size
Adaptive means there are limitations and only have a few site "versions".
My plan just renewed and I thought I turned the auto-renewal off. Can I get my refund for that?
Renewals are not refundable. (Follow the refund flow and first tell the customer this, and then look at what we can do internally)
I want to connect my 3rd party domain to my Wix site I just built, but want to make sure that none of my other services connected to my domain will be interrupted. how can I do that?
Connect the domain via pointing
I want to add a horizontal menu on my mobile site. Is this possible?
What are the four (4) trouble shooting stages?
What does Mixed behavior size mean?
There is a mix of sizing behaviors for elements within a parent container/page.
If a user encounters issues with purchasing a Wix service, this is the team they should be connected to for further assistance.
What is the Advanced Billing team?
Connecting my domain via nameservers, my billing and contact details will be hosted where?
Current domain registrar
I have a horizontal scroll bar on my site. Why is this happening?
There is an element is outside the gridlines / off of the page
True / False: it is always required to split tickets when there are multiple issues?
False
Can a User migrate a Studio site to Editor, and/or vice versa?
NO. This is a feature request (but this will more than likely never happen.)
What steps should be done when a user states their premium plan has renewed at a higher price without their consent?
Let the customer know we always send out emails 30 days before any renewal. Help downgrade the user to the Light plan to get an automatic refund of the difference in price.
I connected my 3rd party domain using nameservers a couple of hours ago ago but my site is still not live. What is the problem Wix?
The site is still propagating (check domain dash and whatsmydns.....also check whois to see if the DNSSEC is enabled)
There is a blue spinning circle on my live site and I can't delete it. Why is this happening?
This is related to a form, so use the layers panel, locate the Wix Form that is causing the issue
What is one (1) example of a time to escalate an issue?
a bug is identified
told by pss / qa
exhausted all resources
User claims their site looks different on live vs in editor/preview. Why?
They are on a different viewport on the live site, and may not know about the breakpoint handles.
This resource can help users locate an unknown charge they find on their bank statement, even if it's not visible in their Wix account.
What is the Charge Locator?
T/F. A user is unable to choose between 7 different email plans they can purchase from Wix.
T - there are only 3 plans
What should a user do if their hover box settings aren't working properly?
Add a new hover box from the add panel as old hover boxes are no longer supported.
What are the five (5) methods of gathering information?
Reading user's wixbot answers, reviewing other tickets, checking user manager, reading email threads,asking additional questions
What are 3 fluid size behaviors?
Relative Width, Scale proportionally, Hug
The length of time Wix will hold messages after an email account has been canceled.
180 days
T/F - it is possible to switch a Google Workspace email payment from a monthly to a yearly subscription?
False (through us), but it is a feature request.
T/F. A user is unable to create sub, sub pages for the website?
False, but only by using horizontal menus that you have manually added from the Add Elements panel.
How many steps are in the escalation journey?
4: determine if necessary, inform user, fill out note, reassign ticket