Paint
Name five paint accessories to upsell.
What is tape? What is rollers? What is brushes? What is caulk? What is paint trays?
This service is used when a customer is interested in a project but needs a consultation.
What is a Lead?
This program provides additional value for qualifying Pro customers.
What is HD Pass?
Home Depot's loyalty program for pro customers.
What is Pro Xtra?
A homeowner wants backup power during hurricane season. Offer this.
What is a Generac Generator Lead?
The BEHR product of the month.
What is BEHR Ultra?
HVAC, windows, kitchens, and bathrooms are examples of these.
What are Lead services?
All Discounts, perks, and exclusive offers are examples of these.
What are HD Pass benefits?
A contractor sends employees to your store every day but doesn't want to share a company credit card. This Home Depot Program solves that problem.
What is Pro Allowance?
Commercial flooring, commercial carpet, and commercial doors are examples of these.
What are Pro Lead Services?
This type of paint is recommended for maximum durability and stain resistance.
What is a premium paint such as BEHR Dynasty or MARQUEE?
Flooring, doors, and countertops commonly begin with this service.
What is a Measure?
These customers should hear about HD Pass whenever appropriate.
Who are eligible Pro customers?
This payment option helps Pros finance larger purchases.
What is Commercial Credit?
This Home Depot business offers everything from compact equipment to specialty tools and machinery for short-term projects.
What is THD Rental?
Before painting over heavy stains or dark colors, this product should be applied first.
What is primer?
A customer wants to order vinyl flooring but doesn't know the quantities. Recommend this.
What is a Flooring Measure?
This is the best time in the conversation to introduce HD Pass.
What is the discovery conversation?
Customers wants to know how far back purchase tracking goes.
What is 7 years?
Bath, Carpet, Countertops, HDIS Cabinet Makeover, HVAC, and Windows make up this group of priority Home Depot Services.
What is the Focus Six?
Besides paint, name four exterior project items that complete the job.
What are caulk, painter's plastic, a ladder, and exterior rollers/brushes?
Replacing every window in a home begins with this.
What is a Windows Lead?
The long-term goal of HD Pass is this.
What is faster checkout?
Gypsum, pressure-treated lumber, wire, concrete, dimensional lumber, and power tools all belong to these top Home Depot categories for Pros.
What are the Top 10 Pro Classes?
This Home Depot Service helps pro customers estimate materials directly from construction plans before the job even begins.
What are blueprint takeoffs?