E.ON
Name one of our visions and values
- Sitting comfortably isn’t our thing
- We strive to be on top of our game
- We are all in, one team
- We are customer obsessed
- We set goals and smash them
- We hold unconditional kindness to everyone
What does the 'G' in the G.R.O.W model stand for
Goal
Which process should we follow if a customer is not responding to us and we need something from them to progress the complaint
No contact process (NCP)
How much money would be charged to a customers account as an initial 'late payment fee'
£15.00
Who is the E.ON Next CEO
Chris Norbury
What term do we use for when we set expectations with a coachee on their first session with you
Contracting
Which text expander do we need to include in our complaint notes when sending it through for a deadlock review
'dead.lock'
As a residential energy specialist, what is the longest payment arrangement we are allowed to agree to
12 months
What year was the highest temperature in the UK of 40.3 degrees recorded?
2022
To the nearest 100,000 how many customers did E.ON Next have as of December 2025
5,800,000
What does each letter in the acronym 'R.A.V.E' stand for
R- Respond to your customer with a warm and friendly welcome.
A- Actively listen to your customers needs and show them that you care.
V- Verify you will own their query and full action everything needed (for the customer and the business)
E - End the call with clear next steps and a friendly goodbye
What are the Ombudsman charges for a full case and a first contact resolution
Full Case - £375 + VAT
FCR - £250 + VAT
On the debt dashboard in tableau, what does a 'part-pay' action mean
We have taken a one off payment for a portion of a customers debt
Which artist holds the record for the most number 1 albums in the UK with 16 numbers ones
Robbie Williams
in which country is E.ONs main headquarters located
Germany
What does each letter in the acronym 'S.M.A.R.T' stand for
Specific
Measurable
Achievable
Realistic and/or Relevant
Timely / Time boud
After opening a complaint, how long do we have to provide the customer with our complaints handling procedure to remain compliant ?
24 hours
To have a compliant ability to pay call, what 4 main pillars are required
Past, Present, Future/solution, signposting
Which country has the only modern day flag to not have only 4 sides
Nepal
Which 2 German companies merged to form E.ON in 2000
VEBA and VIAG
What is the difference between mentoring and coaching
Mentoring - Providing advice, sharing personal experiences, giving answers. (Focus: Telling)
Coaching - Asking questions, facilitating discovery, helping the ES find their own solution. (Focus: Empowering)
What is the maximum financial compensation the Omudsman can offer?
£10,000
Which account types do the debt collectors 'Phillips and Cohen' typically assist use with
Deceased/Bereavement accounts
How many elements are there on the periodic table
118