Village
Team that governs Proactive Solutions
Journey mapping, client level assessment, voice of the customer/employee
What is vehicles?
Weekly articles meant to level up data analysis, CJM's and storytelling
What are best practices?
Place to find what other Programs have put together
What is the Proactive Solutions Library?
Leader of TPS
Who is Dee?
Team ultimately responsible for driving Client Satisfaction and Proactivity
Third step of the process that involved the frontline SME's
What is Customer Journey Mapping?
Monthly learning on Digital and Engage products?
What are Education Sessions?
Place to find Ecards, Education Sessions, Forums, etc.
What is Videos?
Who is the frontline SME's (Agents, Team Leads, etc.)?
Team that monitors interactions and provides insights of CX impacting items
Who is QIA?
Proactive Solutions check
What is the 4-way+ test?
Group meetings with the SVP's, VP's and their teams on their own programs
What are the SVP Proactive Solutions Forums?
Where you can find the latest information
What is Whats New?
Tool leveraged for CJM's
What is Mural?
Analytics gurus
Who is CIA?
Where possible we should weave in these type of solutions
System used to award badges and points to Proactive Solutions participants
What is the Gamified Talent Engine?
The Proactive Solutions storyboard is located here
What is Templates?
Critical metrics monitored by TPS
What is OneTTEC Pull-Through?
Who we deliver cost savings or revenue to
Who is the Client?
Automation, Messaging, RealPlay, etc.
What is TTEC Digital solutions?
Critical session where decisions for the quarterly proactive solutions winner are announced
What is the Global Proactive Solutions Forum?
Data Collection template is located here
What is Tools?
Expected cost savings or revenue generation output
What is 5-7%?