Plus 1 Thinking
What do you do when your Hall Director hands you posters to put up?
Use blue tape to put posters up in high traffic areas that residents will see (stairwell, by CA doors, poster wall)
You have very low attendance to your programs - what could be the reason?
- Poor advertising
- Timing does not match resident availability
- Programs do not match resident interest
- Communication is not effective
- Community engagement is low
A resident reports a leak in their room - what are 5 things you can do within the first 5 minutes?
A resident is locked out of their room, but they forgot their ID, phone, and key in their room. What should you do?
Verify their name and room number on starrez, Have them sign name on their keycard, grab the master key and unlock their room, ask them to show you both their student ID and key to confirm that they have both
It is the first week of classes and you are sitting at desk. A resident walks past and you notice a watergun sticking out of their bag. What are your next steps?
Introduce yourself, Remind resident that waterguns are against policy, offer an alternative-check out activities at desk, follow up with RHD if you think it is needed
You are hosting a movie night program - what should you do before residents arrive? (Name 3)
- Test the movie to make sure it plays and audio works
- Arrange furniture
- Set up snacks
- Adjust the lights
You hear multiple residents complaining about the same person - what are 2 possible reasons?
Resident tells you the washer has gone down - what are 2 actions you can do in the first 5 minutes?
You're setting up for a program that starts in 10 minutes when you realize the main supplies (markers, tape, and half of the activity materials) were never delivered. What should you do now?
Quickly adjust the activity using available supplies, communicate with your supervisor to locate or borrow materials, Go to crafting center yourself to grad materials
During your 10 PM round, you enter the dayroom and discover a Bat flying around the room. What are your next steps?
Close and secure dayroom door, Call UPD, Call RHD On Call
You notice a resident is quieter and more withdrawn than usual - what are 3 proactive ways you can support them?
- Invite them to talk during open door hours
- Personally invite them to your program
- Check in about the concerns
- Invite them to lunch
- Connect them to other residents
You're walking through your community and want to identify potential problems before residents report them. Name 5 things to look for.
It's the first week of school and a first-year resident is visibly overwhelmed. What are 3 things you can do in 5 minutes to help them feel welcome and supported?
The trash compactor is overflowing and you notice that there are trash bags lying on the ground. What are your next steps?
Throw away trash bags if able, Put in a work order, Notify RHD or RHD On Call if needed
During a conversation with a resident, they mention that they are struggling in Chem 112. What are some resources you can offer?
Tutoring, SI, Office hours, Wintrode, Forming a study group
You are hosting an outdoor program - what are 5 things you should think of while planning?
While walking down the hallway, you overhear two residents arguing. As soon as they see you, they stop talking, smile, and head into separate rooms. What is one thing you can do?
Follow up individually later to see if support is needed
You walk past a room and notice the door is propped open, music is blasting, and no one appears to be inside. What are 2 things you can do in 5 minutes?
It has been raining nonstop for the past three days. On your social round, you go down to the basement and notice that it is flooded. What are you next steps?
Call RHD On Call, Close off basement to residents as best as you can, grab mops/towels, locate WaterVac
It is MeetState weekend and you notice that a firetower door is propped open by a shoe. What are your next steps?
-Unprop door
-take shoe down to lost and found
-label date and location of where shoe was found
-Educate Resident about building safety when shoe is retrieved
The best RAs don't just react to problems—they create environments where problems are less likely to happen. Name 5 proactive habits that help prevent issues before they begin.
You are sitting at desk and a resident casually walks up and asks, “How hard is it to switch rooms?” When you ask why, they quickly respond, “Oh, I was just wondering,” and change the subject. What is something you can do in this scenario?
Ask if they want to talk privately, ask open ended questions, offer resources such as roomate agreement, explain room change process
A resident says "I'm just really tired" - name 5 follow up questions or observations that can help you determine if this is something concerning
It is below freezing outside and you just got a call that a pipe burst in a residents room. What are your next steps?
Go to room, identify severity, Call RHD On Call, Take Photos/Videos, Grab mops/ towels from supply closet, Take note if window was left open or radiator is completely closed/steps taken for IR, Notify other rooms if impacted
Attendance at your recent programs has been low, and you don't have any events planned for the next three weeks. What are some steps you can take?
Start planning now, send out a poll in your groupchat, identify people who have previously attended programs and personally invite them, talk to your RHD about programming ideas