Payment (Extensions)/Policy Status
What is the 3rd question we need to ask when adding on a driver?
Do we need to add a veh for them?
What is the most effective question to get to the root cause of why they can't make a payment?
Did you get an error while making that pmt online?
What is the second question that needs to be asked when adding a driver that lives in the household?
Do they currently have insurance?
What is the 3rd question we need to ask when adding on a vehicle?
What date do you want to add on the vehicle?
What is the second question that needs to be asked when adding a SR22?
Did you get a letter in from the state listing a specific date?
What is the second question that needs to be asked when they reach out about their premium?
When did you notice the change?
What is the most effective question to get to the root cause of why they want to know their policy status?
Did something happen to where you are questioning if your insurance is active?
what question would you ask to get more info about a non-resident driver?
So I can better understand your situation, can you tell me why you want to add them on if they do not live in the HH and do not have access to your vehicles?
What is the second question that needs to be asked when adding a vehicle?
Do we need to add a driver?
What is the second question that needs to be asked when removing a SR22?
Did you get the letter from the state saying that you can remove it?
What is the most effective question to get to the root cause of why they want to lower their rate or want to know why the prm increased?
What prompted you to reach out to us about your premium?
What is the most effective question to get to the root cause of why they need an extension?
Is this a one-time change or a permanent change?
What is the most effective question to ask when adding on a driver no matter the situation?
Do they live in the HH?
What is the most effective question to get to the root cause of why they need to add a vehicle?
What made you go car shopping today?
What is the most effective question to ask when a customer is requesting a SR22, no matter the situation?
What prompted you to reach out to us about a SR22?
What is the most effective question to ask when a customer wants to remove auto pay?
What about auto pay is no longer working for you?