Do you get problem solving? Understanding & Analyzing
Problem Owners & Stakeholders
Why? and Simplify
Risky and Complex Business
Avoid that Trap
100
A person does NOT act because they are so familiar with a problem that it doesn't occur to them to solve it.
What is Inertia
100
You must recognize the ______ and _______ that your problem owners, stakeholders and other important people hold, as they are important factors in the success of your solution.
What are assumptions and opinion
100
The purpose of this is to describe a single problem objectively, NOT to find a cause, assign blame, or define the soloution.
What is a problem statement
100
This involves trying it on a small or limited basis
What is testing a solution
100
If you work in a company with a strong set of cultural norms, it is easy to accept popular opinions and follow the expectations of others.
What is the bandwagon or herd effect
200
The difference between the current state and where you want to be. It is also and obstacle that stands in the way of achieving a desired goal.
What is a problem
200
These are people who, like problem owners, are also affected by the problem or whose involvement you need to resolve the matter.
What is a stakeholder
200
Give a name of a cause and effect diagram discussed in this unit
What is the fishbone or Ishikawa
200
When the potential risk is significant enough, a person may need to take a completely different approach.
What is risk avoidance
200
A ________ bias is one that leads you to see the data as you most want it to appear.
What is self-serving
300
You should ask "what?" not ________ when gathering information and make sure you focus on objective facts.
What is "who?"
300
When solving problems for a problem owner, you should communicate with the and stakeholders via...
What is e-mail, memos, other documents
300
This analysis is a study that determines the real basis or the problem.
What is a root-cause analysis
300
You could run into big problems if you don't do this when solving a problem with those who may be affected by it or those you may require help from
What is communication
300
Using groups of people to solve problems, this is popular on the Internet at websites such as stumbleupon.com or digg.com
What is Crowdsourcing
400
People tend to solve problems in one of two ways, systematically (methodical & organized) or _______
What is intuitively (going with your gut because you have prior knowledge)
400
When you are creating a problem statement you should frame the problem for your audience by starting with a brief description of the
What is the ideal situation
400
Attacking these is not always the best approach, although they are important to identify.
What are root causes
400
This techniques is used to break a problem down into smaller solvable problems.
What is Divide and Conquer
400
This is a form of crowdsourcing
What is Open-Science problem solving
500
Complex problems often consist of these smaller ________
What are subproblems
500
A popular way to visualize a complex problem is by creating this.
What is a cause and effect diagram - give me an example
500
When you ask this, in this approach you should do it five times
What is "Why"
500
These have no clear boundaries, are unique, and have no single optimal solution.
What are complex problems
500
It is best to avoid this trap because you could miss out on a solution that may come from an unlikely source.