Behaviour Management
Campers are being very loud and screaming on the bus. What do you do?
Attention Grabber & explain that it's too loud
Lead a song or play a game of "What's a Minute"
A camper forgets their water bottle on a hot day. What do you do?
Remind them to bring their water bottle next time - Keep guardians informed.
A Leader messages you, asking for time off this summer. What do you do?
Direct them to Tori IMMEDIATELY! Do not guarantee or provide any inclinations towards an approval or not :)
A Parent/Guardian is consistently late picking up their child at the end of the day. What steps do you take?
Speak to guardian about the importance of timely pick-ups. It is not acceptable for guardians to be consistently 5 or 10 minute late.
Some reasons - For the safety and security of campers and staff, it's important that everyone is done at designated time.
You observe a Volunteer spending a lot of time with the Bear campers. They have been distributing their number and giving campers candy. What do you do?
1. TELL COORDINATOR AND REMOVE VOLUNTEER FROM SCENE.
2. Document - Camper guardians, Volunteer Director, and guardians of volunteer will all be debriefed.
You observe a Leader struggling to engage campers during game instruction. What do you do?
1. Following the activity ask them how they think everything went
2. Have you considered starting instructions with an Attention Grabber? I always find it super helpful to ...
3. Re-visit and log progress
A Camper shows up without a hat or sunscreen. How do you ensure their protection?
1. See if they have a sibling that can share
2. Call home to see if we can share our OFFICE sunscreen with camper and let them know that camper does not have a hat. They may offer to bring one out, or we can lend one from the Lost and Found.
3. Do NOT give Chippewa bucket hats or baseball caps
It is morning at sign-in and your table is SWAMPED! You have a line-up of guardians waiting to be signed in, and campers idly floating around.
DELEGATE! See which Staff/Volunteers are available to support with sign-in process, and running games.
At 4:55 PM you call Momo's guardian to see that they are on their way for pick-up.
It is 5:05 PM and a camper's guardian has not arrived yet and you have not heard from them. What do you do?
1. Call Emergency Contacts
2. Continue to try and reach and inform Camp Coordinator. After 15 minutes, CAS/Police may be called. Keep Coordinator informed prior to making this call.
3. Keep Camper calm - prompting to get water or snack
A Camper tells you that one of the Leader's was vaping in the bathroom. What do you do?
1. Read the room - Is the camper serious. Let them know that it's not a funny joke.
2. Tell Coordinator and what your impression of the situation is.
3. Document - Parents/Guardians need to be informed
4. Staff will be spoken to about the situation - Could be real or a harsh false accusation
You are doing sign-out. A JIS participant's guardians arrive and when they do, they run away from the pool. They make it all the way to the road. What do you do?
CONTACT ERIC!
Follow the behavioral support plan in place for flight risk:
1. Contact coordinator, supervisor, and guardian immediately
2. Attempt to call them back in a firm but neutral voice, follow them if they are not listening.
3. Get other staff to help secure the area.
4. When in doubt, it is better to do something than nothing. If this means tackling a child to prevent them from getting hit by a car, do IT!
It's Wednesday and a camper wants to switch groups. What do you do?
1. Explore the root cause/reason
2. Check group ratios
3. Make the change if it's reasonable, adjust on attendances, and communicate to Coordinator
You observe a Leader being very hands on with campers. They are giving Piggy Back rides, sharing snacks with them, and constantly holding them.
1. Talk with Leader about boundaries. Capitalize on their strengths, but re-iterate the importance of being aware of our personal space.
2. Communicate with Coordinator
3. Log in observations
A parent/guardian shows up with their dog to sign-in. They bring the dog to the sign-in table and immediately, a group of campers come to pet the dog. What do you do?
Immediately stop the campers from approaching the dog. Let the guardian know that although the dog may friendly, we have a firm policy in place that prevents staff and campers from petting.
There's an email to the Chippewa Summer Camps email, inquiring about space and availability.
"Thank you for your interest in our camps! There are two options, 1: you can join our waitlist in case more spots open up. 2: Check out Adventure Camps! They tend to have more space and availability."
You find out that a Leader has a long tab of behaviours on a Camper. They hit another camper earlier in the morning, and this afternoon they have been spitting and hands-on.
Call home and have camper fill their parents in on what has been happening.
Let parents know that we have zero tolerance for hands-on, but we will develop an action plan. Depending on the context, the camper may lose their swim time or be sent home at the moment.
DOCUMENT - All parties involved must be informed.
During sign-in, a JIS participant arrives prior to their JIS Facilitator. The Facilitator was supposed to be there 5 minutes ago. What do you do?
1. Contact Eric and Facilitator to see whereabouts
2. Assess Staff to see if anyone is JIS trained and is able to hang out with participant until cover arrives
3. Do not let parent/caregiver leave without having proper support for participant
Following a major incident that involved one of your fellow specialists, you notice that they seem really off. They are snippy with the campers and disengaged from the program.
1. If the rapport is there, check in with them in a private space - offer to cover so they can break.
2. de-escalate
3. Report to coordinator
It is sign-in. A parent/guardian addresses a concern to you regarding an incident that happened between a Leader and a Camper yesterday. They said that the Leader yelled at their child and want them removed from the group immediately.
1. Acknowledge concerns and validate feelings
2. Communicate that we will follow-up with this situation (find out what happened). Find out if they know the name of the Leader to further investigate.
3. Call/Text Tori and fill-in. Tori will speak with the Leader.
4. Ensure follow-up
It's 2:00 PM, all groups are at Sandy Beach and it's POURING rain. What do you do?
1. Keep groups calm. If the rain is supposed to pass, have everyone hold tight for a few minutes.
2. Chipmunks stay in the Beach House and Bears go to Villa
3. Call buses to inform of changed pick-up/drop-off locations
A Leader comes to you with the following problem: They have several "wanderers" in their group and when it comes time to transition to activities, the group is really slow. List three ways you can support the staff in terms of behaviour management? Additionally, what policies and procedures are required for this? (e.g., forms, documentation)
1. Suggest innovative transition activities (e.g, red light/green light, or a special rope to be held during transitions
2. Provide time management techniques (e.g., count downs, and indicating how much time may be needed to transition
3. Look at schedule to see if there are times where groups can leave their bags, or switch location of activity to avoid walking distance.
Follow up - Debrief with group about staying together.
Behaviour tracking - for wanderers
Logging - Leader seeking support and follow-up with how well they implement feedback
You are at the pool at the end of the day. You overhear two participants talking about bringing fake guns to camp, what do you do?
1. Inquire about the conversation.
2. Communicate to parents
3. Fill out form.
4. Communicate to Tori
A staff comes up to you and tells you that they rolled their ankle during the walk to Sandy Beach what do you do?
1. Assess to see if First-Aid is needed/ any immediate breaks
2. Inform Tori so proper paper work can be filled out
A parent/guardian tells you that while they were in the changeroom at the pools, they noticed members of the general public helping the participants get changed. What do you do?
1. Thank them for bringing the issue to their attention. Let them know we are going to check on that and follow-up.
2. See if there's a Leader who can run inside to ensure that there are no strangers
1. Pylon the area off and move Campers away from the area
2. Contact maintenance (via phone, email, or in-person) and let them know