A way to ensure a group is in fact investigating a problem and not just a symptom of the problem.
100
True or false? Groups need structure because members have relatively short attention spans..
True
200
What is the purpose of a pareto chart?
To show data that describes the cause, source or frequency of the problem
200
What are some examples that help group reflective thinking?
Clearly identifying a problem, analyzing a problem before you make a solution, and phrase the problem in a question
200
What are the journalist six questions?
Who what when where why how
200
What chapter is problem solving in our text book?
10
200
What is reflective thinking?
A series of logical, rational steps based on the scientific method of defining, analyzing and solving a problem
300
What are the 3 formats of problem solving?
Reflective thinking, ideal solution format, and single question format
300
One method of facilitating such a discussion is to make a what kind of chart? (hint: shape)
T chart
300
What is a fish bone diagram allow a group to do?
Examine the relationship between causes and their probable effects
300
What an action chart?
A grid that lists the tasks that need to be done and identifies who will be responsible for each task
300
On a cause and effect diagram what branches off from the angled lines?
Contributing factors
400
What are the five key elements of the problem solving stages?
1) Identifying and defining the problem
2) analyze the problem
3) Identify possible solutions
4) Select the best solution
5) Implement the solution
400
What is criteria used for?
Spelling out what the final outcome should look like
400
What do you think is the most problem solving approach and why?
Let me hear your opinion!
400
What is the best way to escape from a problem? (hint:quote)
To solve it
400
What is a flow chart?
A step by step diagram of multi step processes
500
What are the four "m's" that Ishikawn suggested most problems boil down to?
Man power, machines, materials, and methods
500
What philosopher identified the steps most people follow to solve problems?
John Dewey
500
What was the ratio that Robert Boiles found comparing the amount of time groups spent on tasks, to the amount of time they spent off tasks?
60% on task, 40% off task
500
What did Carl Larson find out in his study on group problem solving?
Ideal-Solution and single-question generated better solutions than the traditional approach to problem solving and that any approach was better than no approach
500
A group should consider what questions when analyzing a problem? (Need at least 3/7)
1) What is the history of the problem? How long has it existed?
2) How serious is the problem?
3) What are the causes of the problem?
4) What are the effects of the problem?
5) What are the symptoms of the problem?
6) What methods does the group already have for dealing with the problem?
7) What are the limitations of those methods?