Show:
Inventory Preparation
Theft Indicators
Register Procedures
Ticketing Issue
100
- Organize Stockroom - Reticket Daily - Label all totes and boxes - Clean cash wrap - separate value from no value - scannable bar code
What are 5 ways to prepare your department for inventory
100
They know they are being helped, or someone is watching.
What is why customer service is important?
100
Check merch search to see if we own it, and reticket and fill out an inventory adjustment form
What is what to do if an item is ticketed incorrectly?
100
Give the lowest price
What is the price we give to the customer on an incorrect ticket?
200
Everyday throughout the year.
What is when to prepare to inventory accuracies?
200
By pressing the register alert button
What is how to contact LP if you observe something suspicious?
200
after verification of the correct price and system change - the customer is always given the lower price.
What is when and how a ticket should be modified
200
Use Alternate Lookup
What is how to return without proof-of-purchase or ticket information?
300
Find the exact or similar item in merch search and reticket at a register/PC
What is what you have to do if you find merchandise on your floor without a ticket
300
DAILY DOUBLE! 1. Quickly Selecting Merchandise without regards to size, price & color 2. Refusing sales help after selections have been made 3. Watching sales people or other customers
What are the three behaviors that could indicate a shoplifter?
300
Write "VOID" on the ITN and transfer document and turn into your SIM. Place the merchandise on the floor.
What is how to correct an NQC made at the register by mistake?
300
- Select NQC from drop down menu - Complete the transaction with customer - put each item in a separate clear bag with ITN document - Put all separate bags in one clear bag with transfer document visible and scanable
What is POS steps for processing a damaged item at time of return?
400
Essential Information: - Department - Employee # - UPC - Quantity - Add or Subtract - Reason Code - Brief Summary
What are the essentials needed to fill out a inventory adjustment form?
400
1. Friends/Family loitering in the department 2. Complaints about financial hardships, but has the latest fashion trends 3. Stashing merchandise
What are the three indicators of a dishonest employee?
400
Press F-1: Return, then F-2 Rtn Alt Lookup.
What is where is Alternate Lookup?
400
- Make two attempts to recall the transaction - If transaction is found, select the item - reticket the item - choose the reason - verify tender
What is how to ring a return under alternate lookup?
500
Known theft, ticketing corrections, damage accomodations
What are appropriate times to fill out an inventory adjustment form?
500
A Pedestal system that was implemented to increase the level of service that we provide to our customers on an everyday absis
What is Electrical Artical Survellianse (EAS)?
500
- Enter purchase date or range - Account Number - Scan ticket if available
What is information needed to look up a return?
500
DAILY DOUBLE Unsellable - Fill out IA Form with like item and sent to ICT Sellable - Attach it to garment and give to SIM/ICT for validation
What is what to do with the "Item Not on File" paperwork?