New Business
What are the Building Eligibility Requirements per FEMA?
Is affixed to a permanent site
Has two or more outside rigid walls with a fully secured roof
Resists flotation, collapse, and lateral movement; and
Has at least 51 percent of the Actual Cash Value (ACV) of the building,
When is the insured signature required for Endorsements?
Decreasing BLDG / Contents coverage
Increasing BLDG / Contents deductible
Policy Assignment (Insurer Assumption)
AOR Changes
Previous agent requests the Settlement statement from the AOR to process this type of Cancellation.
Cancel 01 - Building Sold, Removed or Destroyed.
Give an example of good comments for a refund to the insured after a CX01 with no forwarding address.
RPC $129 Reason 62 o/o (Sent to AOR - no forwarding address listed.)
You will mark the Elev screen with Y—Possible Floodproofed. and send packet to FEMA- NFIPCustomerService@fema.dhs.gov
Name all the reasons for a CX/RW.
Incorrect P/A
Incorrect Eff Date
Incorrect subline
Non-Chronological
System Constraints (i.e. provisional to tool)
Renewal eff date 9/20/26 - paid in full. Agent submits a dec page from Farmers with eff date of 9/20/26. Insured calls in stating they want to cancel Wright and they are leaving their current agent for Farmers. What must be done.
Dup policies with same Eff date - insured can pick which one to keep. Need a signed statement from Insured. Moving to Farmers would automatically change their AOR so no further action required.
Paid closed claim on active term and the AOR submits a cancel request along with the dec page from Farmers with the eff date of 9/15/26. Can Patty cancel this policy as a duplicate?
Name each Diagram # along with their corresponding type.
Dia1 - Slab on Grade
Dia1B - Slab on Grade - Stem Wall
Dia2A - Basement
Dia2B - Basement with access
Dia3 - Split Level
Dia4 - Split Level - Basement below grade.
Dia5 - Elevated with Posts, piles, piers
Dia6 - Elevated with Enclosures
Dia7 - Elevated w/o posts, piles, piers
Dia8 - Crawlspace
Dia9 - Subgrade Crawlspace
I want to remove contents coverage midterm. Am I allowed to?
Erin completes a CX/RW to change the P/A. In doing so there is an AP of $322.00 owed to issue the new policy. Erin sends the corr letter 3 times to the Agent, Lender, and Insured. What CX reason can Erin use.
Cancel 30 - Insufficient Premium to Retain Coverage
Insured speaks to Stevn and complains that their current AOR never returns calls or emails. The insured is over it and wants to keep their current policy because of great CX service. What does Stevn do?
1- Ask why
2- Collect Info
3 - Forward to sup
4- Advise insured about callback
5 - Comment policy
Why would you need to convert the Datum?
If the EC was written with the NGVD 1929 data it must be converted to NAVD 88 to enter into the tool.
How often does an RCV need to be received.
Every 3 years to properly rate. Cannot issue renewal or EN without updated info.
Agent requests cancel because the insured did not pay them. The request form has just the agent signature with an eff date next week. What is wrong?
This is not a valid request from the agent. We would send a corr letter explaining that per the manual Reason Code 05 is not valid if an agent advances insurance agency funds without first receiving payment from the policyholder.
Starr is working the EN queue and comes across Morton Plant Hospital requesting Floodproofing. They seem to have all the documents. Starr is eager to improve her production numbers and re-rates as Y to floodproofing.
A building built in 1950 sitting on the river Styx sitting on posts. FFH is 8. What diagram is this?
Diagram 6 (Elevated with Enclosure)
Use the enclosure floor to determine the FFH measurement when the building is Pre-FIRM any zone or Post-FIRM in zones B, C, X, D, Unnumbered A, A99, AO, AR/AO, or Unnumbered V
EN on 8/15/26 to above Option B. Greater than 90 days from renewal. Eff date of 11/14/26. Payment received on 8/26/26.
Day 1- Increase to Option B.
Day 2- Effective 30 days from when we received the payment for above option B limits.
Policy taken over by Wright mid-term. During insured call, Karla notices the building has no walls but has 3 years of prior terms. What does Karla have to do?
This building is not eligible for issuance. Karla would process a CX06 after speaking to the AOR for documentation.
Stephanie is asked to help in the queue. She receives a request from the insured to remove Wells Fargo. There is a closed claim on the previous term.
Stephanie will advise the insured that she will forward to the back office for disposition. She will then email Claims and they will handle it.