Processor Request

HOI

100

What is our Mortgagee Clause?

American Advisors Group, ISAOA

PO BOX 39457 

SOLON OH 44139

200

If my HOI policy expires on 9/28, do I still need to obtain the current dec page or is my renewal sufficient?

Yes, both the current and the renewal are required. 

300

What is the correct order to index your HOI Docs if a renewal was obtained and your questionnaire was completed over the phone?

Questionnaire

Current Dec

Renewal

Prior

400

You received your questionnaire back from the agent and you notice that the "Paid via auto withdraw (EFT) for a min of 3 months" question was left unchecked. So you get on the phone and get confirmation from the agent that this should of been marked "NO". Can you check this box off on the questionnaire?

No

Documents cannot be altered in any way after received by AAG. 

500

If dwelling comes back with less than what is requested, but there is an extended/additional replacement cost coverage, what are your next steps to determine if your coverage is sufficient?

Multiply percentage with policy's dwelling coverage. 

Add this additional coverage and reassess if we have sufficient dwelling coverage.

HOA PUD

100

You got an REO Condo request assigned to you. No notes are added to the comments section. You notice that someone else on the team previously completed a regular PUD HOA task. Do you ask for your task to be reassigned or do you keep the task?

You have the task reassigned. 

Your team mate might be aware that this request was coming and might have already began the ordering process. 

200

You are working on a HECM PUD and the HOA tells you to order through Homewise. What document should you order?

Automatically order the refi demand, estoppel, or statement of account in place of the questionnaire.

300

What steps should you take if there is a second HOA?

Notify the processor to place a second HOA task in LF.

Begin the order process for the second association.

400

What steps are needed after using our company credit card?

Print pdf receipt.

Email the receipt to Jessica Lumley, Processor, [e-mail] and Ashlee.

move the email into the "ACCOUNTING RECEIPTS" subfolder.

Index the receipt in the corresponding tab.

Log the transaction in the credit card tab

500

Can we accept the questionnaire completed in the body of an email from [e-mail]?

No

CONDO

100

You are working on a HECM Condo and the HOA lets you know that you need to place your order on Homewise. What docs do you order?

HUD-9991 Form & 24 month payment ledger.

you only order the HECM Condo HOA Dues Verification Form when you are placing the order through a company that normally completes our HECM PUD form.

200

What tabs do you index your Condo docs once received?

HUD-9991 tab

Condo Certification and HOA Dues Verification

300

You completed a Condo task on 8/30/21. The processor emails you on 9/09/21 letting you know that only the HUD 9991 form was received but the payment history was not indexed. Do you have them place a new task in LF?

No, that was an error on our end and was already part of the 2 points that you received. This error should be worked on right away and placed as a rush. 

400

HOA company notifies you that they only recently took over managing the association, so they are unable to provide you a full 24 month ledger. What are your next steps?

Have them provide you what they have along with the contact info for the prior management company. Then reach out to the prior management company so they can provide you the missing months to complete your 24 month ledger. 

500

If the cost of your HUD-9991 form is $175, which docs should you order?

HUD-9991 and 24 month ledger. 

SAMS

100

You get assigned a SAMS that was previously completed by another team mate. You notice that the comments section of the task states that the task was done incorrectly and we missed some names. What action do you take?

If it is a correction, cancel the task, place a note in the conlog explaining the reason for the cancellation and notify your manager.

You do not automatically ask for the task to be reassigned.

200

When do HECM SAMS expire?

180 days

300

After a task was marked received and the processor placed a new task in LF for new UW conditions, do we complete the task?

No.

400

Do you run SAMS for an NBS?

Only if conditioned by underwriter or notated by the processor.

500

Your Fraud Manager report shows your appraiser with a green check mark, is there anything further you need to do?

Yes, you check to see if the name matches what is on the actual appraisal report and you check for a second appraiser.

ADVANTAGE

100

What are our follow up SLA?

24 Hours

200

When do Advantage SAMS expire?

60 Days 

300

For Advantage, what do we request in place of a Replacement Cost Estimator

Replacement Cost Percentage

400

What form do yo use when ordering an Advantage PUD HOA?

Advantage 2.0/HomeSafe PUD Questionnaire.

500

You got assigned an Advantage Condo task. What are your next steps?

First view “Investor Condo/PUD Approval” tab in loan docs for an approval certification and view the conversation log to double check that the condo was not recently approved.

If the approval form is indexed, then we’ll use the Advantage 2.0/ HomeSafe® Approved Condominium Questionnaire form.

If there is not an approval form indexed, then we will use the Advantage 2.0/HomeSafe® Condo Questionnaire form.