Abbreviations
Continuous improvement model
What is Plan, Do, Check, Act?
This term refers to giving customers extra features or functionalities that were not explicitly requested
What is gold-plating?
He is known as the "Father of Statistical Quality" and developed the PDCA (Plan Do Check Act) cycle.
Who is Walter Shewart?
These are the inherent characteristics that must fulfill the requirements of customers and stakeholders.
What is quality?
These costs are associated with assessing the quality of the product or process to determine how well customer requirements are being met.
What are Appraisal Costs?
This abbreviation stands for a statistical method used in quality management to control and monitor the quality of processes.
What is SQC (Statistical Quality Control)?
This term refers to the practice of testing products to determine if they meet quality standards before discarding rejects and distributing the accepted products.
What is Quality Inspection?
He introduced the concept of "Zero Defects" and believed that quality is conformance to standards.
Who is Philip B. Crosby?
In Project Quality Management, this term refers to the documented standards and requirements that ensure compliance with quality expectations.
What is a Quality Management Plan?
This category of quality costs includes internal and external failure costs, such as scrap, rework, and warranty claims.
What are Failure Costs?
This term, often abbreviated as QA, refers to the process of ensuring that products and services meet specified quality standards.
What is Quality Assurance?
This approach to quality is integrated into management systems and has become essential for organizational success in the global marketplace.
What is Total Quality Management (TQM)?
He focused on customer needs and introduced the Fishbone diagram, also known as the cause and effect diagram.
Who is Kaoru Ishikawa?
This type of control ensures that project outputs are complete, correct, and meet customer expectations.
What is Control Quality?
These are the key elements of customer satisfaction, including the quality of deliverables, relationships, and project execution.
What are the elements of Customer Satisfaction?
This abbreviation stands for a document that outlines how a project will achieve compliance with quality requirements.
What is a QMP (Quality Management Plan)?
This quality management process involves translating the quality management plan into actionable quality activities.
What is Manage Quality?
He is associated with the Juran Trilogy, which includes Quality Planning, Quality Control, and Quality Improvement.
Who is Joseph M. Juran?
This part of the "Project Diamond" includes time, quality, scope, and cost.
What are quadruple constraints?
These costs are associated with failure before a product or service is sent to the customer, such as scrap and rework.
What are Internal Failure Costs?
This term describes the philosophy that emphasizes continuous improvement, often abbreviated as Kaizen.
What is Kaizen?
This term, often abbreviated as SOP, refers to documented procedures that describe how tasks should be carried out to meet quality standards.
What is Standard Operating Procedure?
His "14 Points for Management" included driving out fear and eliminating numerical quotas.
Who is W. Edwards Deming?
These three main sub-processes are part of Project Quality Management.
What are Plan Quality Management, Manage Quality, and Control Quality?
This term describes the comprehensive calculation that includes prevention, appraisal, and failure costs in quality management.
What are Total Quality Costs?