Passport: Cash
Why are guest profiles so important?
Allows us to create a deeper connection with guests. Keeps track of omni purchase history (online and instore). Helps with guest retention by retaining email/phone #, guest can opt in for email marketing.
What is DFC? (What does the acronym stand for, and explain how it works)
Dynamic Floor Coverage - Fluid approach to managing our floor that provides us agility in shifting our coverage based on in store traffic.
The goal is to ensure that the balance between floaters and hosts create conditions for our Guest Experience North Star to be alive:
"We create value at every point in the guest's journey by focusing on authentic connection through technical product education."
How has the fabric and fit been updated?
"Updated Fabric and Fit. We’ve slightly increased the weight of the fabric and made the fit roomier across the chest, so the shirt sits away from the body and doesn’t cling"
How has the fit been updated?
"Updated Fit. We’ve increased the room in the overall fit for a better wearing experience"
Double Jeopardy. Answer has been objectively pulled from a specific Lululemon resource. After the question is asked, you have 60 seconds to answer. You can also opt out of answering. Direct message me your answer.
If we assume that a color count (cc) refers to the average size run (9 units [primarily true for men's product]) of a specific style and colorway...
How many color counts and units can we IDEALLY fit within 4 Linear Feet (LF) of a perimeter wall?
How do we submit a theft report?
Scan the theft QR code, located in back office / on Youlu
What is the SLA for BOPIS?
BOPIS Service Level Agreement: Once an order enters your queue in PPS, you have 1 hour to get it picked, packaged up and ready for guest pickup
What has aesthetically changed?
"Updated Aesthetic. We made refinements to the design of the body-mapped ventilation."
How has the liner improved?
"Improved Liner. The new Soft Grid Mesh liner is sweat-wicking and quick-drying with a more supportive built-in pouch. Plus, we added an extra storage pocket and a pouch for drawcord strings. Bonus: this liner stays put when you’re working out"
Explain the difference in unverified returns and verified returns. How do we process them differently?
No receipt vs. receipt. Use unverified returns button vs. scanning receipt + being able to do a refund
What do you do when FedEx drops off a package for a guest?
Open the white tile BBR app on your mobile device. Under the pickups tab, you will scan the barcode on the package and the guest will be notified that their package is ready for pickup!
On the WWMT tag, what has been removed from the product name?
"WWMT tag will read “Metal Vent Tech” and will not include 2.0"
How has the waistband been improved?
"Improved Waistband. We added a soft, grid mesh inner waistband for comfort against skin"
Why is tapping the RFID tag during a return a non-negotiable?
This ensures the product gets returned into our inventory. This provides better inventory accuracy, so we don't fail our i-counts on Sunday, and so our inventory is displayed accurately online for guests to see
What does BBR stand for?
BackBack Room
What do you do when a guest returns an older MVT shirt?
How has the pocket construction improved?
"Improved Pocket Construction. We updated the positioning of the hand and zippered pockets to reduce bounce and distractions."
What is our return policy? In order to get a refund, a guest needs: ________, ________, ________+ within ________ days
item with tags attached (unworn unwashed), receipt, original form of payment + within 30 days
What are the steps for dressing a mannequin?
Undress mannequin
-remove clothes, release statuses from display, retag and resensor
Pick clothing
-varies depending on destination vs. storytelling
-must have at least 2 units of the item in our live inventory
Redress mannequin
-steam clothes, retag, desensor, dress mannequin
What is some of the negative feedback that Lululemon heard about the MVT 2.0 style?
"Metal Vent’s fit was too snug across the chest and the fabric felt too lightweight. The aesthetic (racerback ventilation on the back) was too athletic and they felt it could be more versatile"
What is some of the negative feedback that Lululemon heard about the older version of Pace Breakers?
"Pace Breaker’s fit could be roomier and the liner felt too snug and rode up. The pockets created distractions by gaping and having their contents bounce."
Rules
1. When it is a team's turn to pick a question, I will choose one team member to pick and answer the question
2. Team members can message this person and assist them prior to answering the question
3. After the question has been asked, the specified team member will have 60 seconds to come off mute and answer the question. If the team member takes longer than 60 seconds, point will be not be deducted, but question will be passed on to next team. You can choose to opt out of a question and remain null.
4. If the question is answered incorrectly, the team will lose points accordingly. Question will NOT be passed onto the next team.
5. For the final jeopardy question, the team leader will answer this question and submit a direct message to me. Prior to answering, they can bet a specified amount of points. If answered correctly, points are doubled, if answered incorrectly, points are deducted accordingly