MARRIOTT
WORLD OF HYATT / AEROPLAN
UNITED
IHG
MISCELLANEOUS
100

Using article 25154. What reasons would you tell a Marriott customer to call Marriott Bonvoy Customer care?

What is for:
-Points earning
-Redemption
-Program participation details

100

Does the Hyatt Credit card have a Annual fee?

WHAT IS YES , 95$ 


100

 All United cards have this free belongings perk.

What are free checked bags?

100

WHAT CARD PRODUCTS ARE NOT CURRENTLY MARKETED ? 

WHAT IS IHG ONE REWARDS SELECT , CLASSIC AND BUSINESS CARD . 


METAL CARDS FULFILLMENT IS NO LONGER AVAILABLE * ( EXTRA 50 POINTS) 

100

  Client wants to transfer points to another household member. They have made multiple attempts online but they keep getting a error message. What do you need to check first before you can assist with the points transfer?

WHAT IS Check to make sure that the addresses are matching on both profiles 

200

Does Marriott have a credit card with no Annual fee?

 what is Marriottt Bonvoy Bold 

200

how many card designs Hyatt have?

WHAT IS 1 

200

This United card product has NO annual fee.

What is the New United Gateway Card?

 

200

Whose name will the IHG One Rewards number be referenced under?

WHAT IS The IHG One Rewards number must be in the primary customer's name. 

200

This Classmate is addicted to sports and always tired.

WHO IS ESTEBAN .

300

Will I be billed an overlimit fee if I exceed the credit access line on my Marriott Bonvoy Credit Card account?

what is No. An overlimit fee will not be assessed if you exceed the credit access line

300

How do I request a correction of bonus points on a customer's World of Hyatt Credit Card?

WHAT IS the Marketing / Rewards workflow Cobrand / points / rebate information branch. A work case is created and sent to Correspondence Specialty for review. Let the customer know they will receive an electronic or written response within 7 to 10 business days.

300

This is the United Rewards program name.

What is United MileagePlus?

300

IHG members can redeem for rewards in points and also this.

what is cash ?


300

Name 3 People who had Birthdays since training started.

WHO ARE Marie, Deianni, Brenda

400

When will the customer receive the 15 Elite Nights credit?

what is  In January each calendar year.

400

Can a customer use two Priority Reward vouchers on one trip / itinerary?

WHAT IS Yes, customers are entitled to use Priority Rewards voucher for themselves and for anybody using the Aeroplan account. One Priority Rewards voucher is required per traveler, per itinerary. Priority Reward must be the same type for all travelers

400

United belongs to this codeshare group.

What is Star Alliance?

400

When is the annual fee billed after I product change?

WHAT IS Customers currently in a IHG One Rewards Select program (RPC 0449) that are assessed a $49 annual fee will receive a credit adjustment for any unused portion of the fee on their billing statement within one to two billing cycles after they have enrolled in the upgrade.

The new annual fee of $99 will not be assessed until the customer's next year's enrollment anniversary date.

400

THE C IN CHASE STANDS FOR ?

WHAT IS CHANGE.

500

Will I be billed an overlimit fee if I exceed the credit access line on my Marriott Bonvoy Credit Card account?

what is No. An overlimit fee will not be assessed if you exceed the credit access line

500

What is Global +1?

WHAT IS As a primary customer, Aeroplan customers will earn the Global +1 benefit when $1,000,000 is spent on the Aeroplan Credit Card during calendar year. With Global +1, when customer redeems points for them and their designated companion’s reward travel, customer will receive points back for companion’s travel after the trip is completed. Global +1 benefit is valid for the companion’s flight redemptions in any cabin class for travel to any destination worldwide, from the benefit issue date through the end of the following calendar year. Taxes, booking fees and applicable third-party charges may apply.

500

 This OTHER card product customer can request Untied Club membership

what are  JP Morgan Reserve card cardholders

500

WHEN DOES SFS SAME FAMILY SUPPRESSIONS APPLY ? 

WHAT IS  SFS will apply to any card application for another consumer card in the same IHG® family (i.e. Traveler applying for another Traveler, Traveler applying for Premier, Premier applying for Premier, Select applying for Premier, etc.)

500

How do I register and receive my United TravelBank Cash?

WHAT IS 

  • Get your United MileagePlus Number
    • If you’re not already a United MileagePlus member, go to united.com and create a United MileagePlus account
  • Register your card along with your MileagePlus number on ihg.com