Product Knowledge

TV Stream

100

How many on demand options are available with TV Stream?

40,000

200

What is the pricing for TV Stream?

$45

300

What is excluded from TV Stream that is included with all other TV Packages?

Local Channels

400

What two packages are NOT available with TV Stream that can be included with other packages?

Sports View and Entertainment View

500

A customer switches to TV Stream from TV Select and currently has two HD Receivers they use to watch their TV with, what must be done for this order to be processed?

The customer must return their receivers, receivers are not compatible with TV Stream

TV Select

100

What is the standard rate for TV Select Signature?

$115

200

How many channels are included with TV Select Signature?

150+

300

What packages are eligible to add on TV Select Plus?

TV Select, TV Select Signature

400

What 5 apps come with TV Select Plus?

Disney + Basic, HBO Max, Paramount +, Vix, ESPN +

500

You offer a customer TV Select Signature at the best possible promotion with 1 HD Receiver, 1 DVR Receiver and retention pricing for DVR service, what is this customer's quoted price?

$130

TV Choice

100

What is the standard rate for TV Choice?

$80

200

How many family channel options are available with TV Choice 15?

4

300

How many latino channels are available with TV Choice?

10

400

When entertainment view is added to TV Choice how many total channels will the customer receive?

100+ (Local channels, 15 choice channels, 80+ entertainment view channels)

500

You offer a customer TV Choice at the best possible promotion with 1 HD receiver and entertainment view, what is the customer's quoted price?

$100

Add Ons

100

How much does Sports View cost?

$10

200

How much does Entertainment View Plus cost?

$25

300

How many multi-cultural add ons are available?

13

400

What is included with Entertainment View Plus?

Entertainment View + HBO Max

500

How many channels are included with Latino View?

52

Internet

100

What are the names for our three primary internet packages?

Advantage, Premier, Gig

200

What speeds of internet are available on SPP 4?

100, 500, 1 Gig

300

If someone has grandfathered ultra what speed are they on?

600 Mbps

400

If someone has grandfathered internet what speed are they on?

400 Mbps

500

What is required for a customer to qualify for SIA?

SNAP, Free/Reduced lunch program, or SSI