Objections & General
How long will my contract be if I do the fiber 300?
That's the best part about it is.......We do not have any contracts with fiber :)
Fiber 300
$55
What package would we get for a customer who needs SEC network
Choice and above
What is a wireless tiered offer?
Discounted wireless phones, where a trade-in is NOT allowed
what plan can talk to mexico, canada, and us for free
All plans
Using your best judgment what plan would you give a couple that's 56 and want a good deal, they currently have Samsung a16's but what iPhones
55+ tiered offer
How much is the equipment fees with the fiber 1000?
The best part about it with me here today with me here today there is no equipment fee
The best part about it with me here today with me here today your equipment fee is waived
Fiber 500
$65
Customer enjoys watching the cooking channel and all the basic channels
Choice
If a customer has an iPhone XR or lower, what option do you select? Premium Trade in or Tiered offer
Tiered Offer
How many gig of hot spot with premium
60g
Customer had Direct Tv Satellite in the past that fluctuated every 12 months.
The best part about it with me out here today is you get a 2-year price guarantee, & Satellite is no longer required
Fiber 1000
$80
Customer is a huge Braves fan and enjoys watching all the Balley (Regional Sports)
Choice
What tool do we use for coverage/signal objections?
Wireless Covereage Map
What 4 work occupations qualify for the appreciation offer?
Teacher, nurse, military, and 1st responder
What does BAN mean & what is it
Billing account number aka account number
Fiber 1000 for existing customers
$62
Customer loves all the premiums
Premier
Name 3 phone promotions
$800 Buy Out, $150 visa/credit, Signature Offer, Appreciation offer, 20% Converged bundle,
What gift cards do u give a customer who owes $900 on there current device with their previous provider?
$800 switcher offer and $150 port credit
What wireless tool do we use for coverage issues?
The wireless coverage map located in MST
Fiber 1000 + Choice with 1 gemini receiver
$205
Customer speaks primarily Spanish and loves tv
Optimo Mas
Customer has 1 phone with Verizon/ What is one automatic pain point on the new side and one automatic advantage on the new side we have over Verizon (and every other carrier) HINT : 911
Verizon = Ver HIGH son, always expensive, we won the 1st Net contract over Verizon based on our coverage.
What phone do you give a customer with a iphone 11 and iphone 16?
Iphone 16 and 17 pro